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CrystalDiscInfo not detecting HardDrives

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May 29, 2012 7:12:55 AM

I'm always reading through your forum and over the years have had many questions answered and knowledge acquired from you, so I would like to begin with giving thanks to you educated and smart folks here.

I tried looking around and couldn't find anything to answer my question so here it is. I learned about CrystalDisc in another topic, so I got it and tried to run it, but it's not detecting or scanning my main (C:\) internal HDD nor my 3rd internal (F:\) HDD. It only detects and scans my 2nd internal (E:\) HDD and 2 external (G:\) (H:\) HDDs. Why is that and how can I fix it??

Here are a couple pics to show what I'm talking about:





If it matters my C:\ drive is two 1 TB Seagate HDDs which are SATA III 6GB/s 7200 RPM in RAID0. All the internal drives are 1 TB Seagates, the H:\ external is a 1.5 TB Seagate and finally the G:\ external is a 1 TB I have no idea what (it just says 1 TB Hornettek Viper, which I received as a gift).

If the specs on my computer will help:
Mobo: GIGABYTE GA-870A-USB3 AM3+ 870 DDR3 US rev 3.1
CPU: AMD PHENOM II X6 1100T Black Edition
RAM: 16 GB Kingston
OS: Win 7 Pro 64 Bit
a c 324 G Storage
May 29, 2012 3:42:15 PM

CrystalDiskInfo does not support RAID disks and disks attached to external ATA controllers, so there is no problem it just won't work on them.
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May 29, 2012 5:54:25 PM

RealBeast said:
CrystalDiskInfo does not support RAID disks and disks attached to external ATA controllers, so there is no problem it just won't work on them.

That only explains why my C: drive isn't detected. It detected my E: but not my F: and neither E nor F is RAIDed nor attached to any external ATA controller. My biggest interest isn't even my C:, it's my F:, because F: acts kinda freaky, sounds a little different than the other drives that are identical and I wanted to check it to see if maybe I should RMA it.
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a c 324 G Storage
May 29, 2012 6:05:04 PM

Sorry missed that, since it is a Seagate I would run SeaTools on the F: drive to determine its status.
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May 30, 2012 1:20:07 AM

RealBeast said:
Sorry missed that, since it is a Seagate I would run SeaTools on the F: drive to determine its status.

OK, I took you up on your kind suggestion, yet it seems I ran into similar problems. First of all is SeaTools as good or comprehensive as DiscCrystal? I mean everywhere I've seen mention of testing drives around here, it always seems to say use CrystalDisc. That aside, it seems that SeaTools can't properly ID the 2 SeaGates in RAID0 or more specifically it can't give me the information like hours on and all that other jazz. I'm not even sure if that's all that important, because so far everything did pass the short generic test. Now I'm doing the long one, but Seatools doesn't seem anywhere near as good as Crystal, as far as the tests done, but what do I know.

I ran into a bit of a dilemma though, not really a dilemma, just strangeness I guess would best describe it.



Notice how one is recognized as a Seagate SCSI Device and the other is just labeled as an ATA Device without even the Seagate tag? Yet they both have the same Model Numbers. That's drive F:.
E: & F: are identical drives, bought at the same time, they came from the same factory and are even out of the same production batch. They are also both plugged into SATA III ports. Unless the long test says it's somehow screwed, that doesn't make any sense to me, not that I'm even remotely savvy when it comes to these things.

I also don't think it is screwed in any way, since that entire drive has only 100 GB free out of the 931 GB it can hold and EVERYTHING on that drive is video media files that are all CRC tagged. I tested every file and not a single one failed the CRC test, which means there's no corruption in anything on that drive. Even a corruption of a couple bits or bytes (yes I do know the difference between those, but I'm not sure how much actually has to be corrupted for the CRC fail), as far as I know will make a file fail the CRC. When I said that drive sounds and acts weird, I meant that on start up, its spin up sounds a little different than the other 4 identical Seagates and sometimes it takes a little longer, I think.

What it all comes down to, is that I might just be a little anal retentive, but I would much rather just toss that TB onto another drive and RMA the thing before I lose that TB, have to RMA it anyway, then having to re-download that entire TB of crap off the net.

*EDIT*
Oh yeah, is there anything like CrystalDisc that will give me the temps on the individual HDDs. I have CoreTemp, but I can't find anything like HDD Temp.

*EDIT 2*
I just tried SmartFan for HDD temps and it read E: as 53 degrees, which kinda bothers me, because I'm pretty sure this set-up is over-cooled, for what I do to it(2 120mm on the side one in one out, 2 120mm fans on top, 1 200 or 230mm fan in front and a 120mm push/pull liquid radiator on the back) and the hottest I've been able to get cores on CoreTemp is 35-37 (running multiple, 5-10, media players with super high bitrate 10bit 1080p vids with 7.1 FLAC audio, which are exclusively CPU decoded) and it usually idles at 22 degrees. Nonetheless CrystalDisc says E: is 53 too, so I'm guessing it's due to the testing, because it usually stays in the 30s or at least that's what the temp sensors glued to the drive say, but CrystalDisc says about 8 or more degrees hotter.

The thing is, SmartFan does the same thing as CrystalDisc, no detection or readings on C: and F:. I can understand the RAID0 thing, but there should be a way around that right? More importantly what the heck is up with F:???

I hope I'm not rambling on too much?
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a c 324 G Storage
May 30, 2012 2:53:40 PM

SeaTools is not for evaluating driver performance like CrystalDisk -- it is used to determine the health of the driver before RMA. Here is some more information on it with detail on getting all the info it will give: http://support.seagate.com/rightnow/Flash/seatools/SeaT...

HDD temps of 53 are fine, and your CPU temps are good too although I would test them with Prime95 torture test running.
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May 30, 2012 11:10:48 PM

Yeah, all the drives passed the long generic test too, but I am kind of more interested in Performance. They are all identical drives, if one isn't performing as the others I'll RMA it. I mean I didn't get them online, there's a computer hardware shop right by my house and I even got the shop's extended warranty, which means I can return it there for replacement for any reason, it doesn't actually have to be fried.

My biggest concern is that nothing seems to recognize or detect it properly. It's not RAIDed so why does nothing recognize it properly like the other non-RAIDed, independant internal Drive? Neither CrystalDisc nor SpeedFan even detects it as being hardware and my own comp just calls it a ATA device instead of a Seagate SCSI Disc Device.

Finally, for future use are there any good testing/information gathering tools for my RAIDed C:\ drive?
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a c 324 G Storage
May 31, 2012 12:16:35 AM

If you are primarily interested in benchmarks, then try some of the hdd benchmarking software, much is free to download here: http://www.testmygeekstuff.com/download/viewcategory/5

Other stuff, like some of the programs that Tom's uses cost a few bucks.
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May 31, 2012 1:26:45 AM

For that last one I'll give you the best answer prize, because I didn't know there were freewarez for benching HDDs and you've been very kind to me in sharing your knowledge. I've only come across the pay for ones and I always just try to have stuff backed up and when fry-fry comes along I just replace.

I just ran ATTO and CrrystalDiscMark on E: and F: and they both seem healthy with similar results.
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May 31, 2012 1:26:55 AM

Best answer selected by LeftyInSpades13.
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a b G Storage
May 31, 2012 11:20:40 AM

This topic has been closed by Maziar
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