Hi there,
I recently purchased a Gateway computer primarily for gaming but after purchasing I figured out I had been given a raw deal. I feel so ripped off. I could have bought a computer 2x as good for the same price.
http://www.noelleeming.co.nz/computers/desktop-computers/pc-desktop-computers/gateway-fx6840-011-gaming-machine/prod103571.html
The slightly good news is that I only bought it yesterday and the hard drive was faulty. I bought it in to the shop today and they reset the system and said it was fixed so I took it home and the hard disk problem re-occurred. So I took the computer back into the shop and they tried to fix it again but failed. It was the last in the store so they said they would order another one in and replace it. At this time I did not know that I had been ripped off so I agreed and didn't ask for my money back. However, it was friday evening (New Zealand time) and courier doesn't operate on the weekend so it won't have been sent yet at least for a couple of days.
I was wondering if theres any chance I can try to claim my money back. I'm willing to negotiate as much as best as I can to get my money back. I have a strong feeling however that the shop will be very reluctant to give my money back. I was thinking of bringing up the Consumer Guarentees Act if all else fails. This states that;
"The Consumer Guarantees Act says any goods you buy must be of acceptable quality. If a major fault develops then you have the right to reject the goods and be given a replacement or get your money back. The choice is yours.
You can also reject goods if the problem is minor but the retailer must have been given the chance to put things right and has refused or is unable to do so."
Any suggestions? I really, desperately want my money back to invest in a better desktop.
I recently purchased a Gateway computer primarily for gaming but after purchasing I figured out I had been given a raw deal. I feel so ripped off. I could have bought a computer 2x as good for the same price.
http://www.noelleeming.co.nz/computers/desktop-computers/pc-desktop-computers/gateway-fx6840-011-gaming-machine/prod103571.html
The slightly good news is that I only bought it yesterday and the hard drive was faulty. I bought it in to the shop today and they reset the system and said it was fixed so I took it home and the hard disk problem re-occurred. So I took the computer back into the shop and they tried to fix it again but failed. It was the last in the store so they said they would order another one in and replace it. At this time I did not know that I had been ripped off so I agreed and didn't ask for my money back. However, it was friday evening (New Zealand time) and courier doesn't operate on the weekend so it won't have been sent yet at least for a couple of days.
I was wondering if theres any chance I can try to claim my money back. I'm willing to negotiate as much as best as I can to get my money back. I have a strong feeling however that the shop will be very reluctant to give my money back. I was thinking of bringing up the Consumer Guarentees Act if all else fails. This states that;
"The Consumer Guarantees Act says any goods you buy must be of acceptable quality. If a major fault develops then you have the right to reject the goods and be given a replacement or get your money back. The choice is yours.
You can also reject goods if the problem is minor but the retailer must have been given the chance to put things right and has refused or is unable to do so."
Any suggestions? I really, desperately want my money back to invest in a better desktop.