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New build CD/DVD drive won't read/detect discs

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June 12, 2012 4:56:36 PM

Hi everyone, I've managed to build my computer from scratch for the first time ever, so that's the goods news! :) 

However I'm having an issue with my CD/DVD drive. It refuses to read discs, when i put a dvd or cd in it makes whirring noises and the light flashes showing activity. As soon as i press eject it says no disc in drive, so it must know that somethings is in their it just refuses to run or show a disc in the drive. I only manged to install windows 7 because i had a usb boot drive i made to restore an old laptop that i was selling. I have tried uninstalling it/installing and checked the drivers are all up to date and i also set the region to location 2 (UK)
I then downloaded Microsoft Fixit dvd to repair the problem. It just came up with unreadable format etc. When these are discs i know are readable as they worked in my previous windows 7 laptop...
Any ideas? Faulty drive possibly? Loose cable??
a c 317 G Storage
June 12, 2012 5:37:47 PM

Check to be sure that the CD/DVD is not on either a SATA 6Gb/s port or on a SATA port that is in RAID mode in the bios, as most do not support ATAPI commands on RAID mode ports.
June 12, 2012 6:00:54 PM

Hello there, thanks for the reply. It is in a SATA 3Gb/s port as my 6Gb/s ports are occupied by the SATA cables for my SSD and my HDD. I'm also running the sata ports in ahci mod for the benefit of the ssd. Is it because i'm running it in ahci?
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a c 317 G Storage
June 12, 2012 6:04:10 PM

No, CD/DVD drives are generally fine with AHCI mode. I would check the cables and try a different SATA port, preferably not on a secondary SATA controller (like Marvell or whatnot).
June 12, 2012 6:25:28 PM

I've checked all the cables, and put it in different ports with no success. I don't think i'm using a secondary SATA controller, i've left eveything standard except changing the SATA mode to AHCI. When i place a disc in it know's it there and i can eject on 'my computer', it just refuses to autorun, but doesn't show up as anything in the drive or allow me to look at the data. Very confused!
June 12, 2012 7:00:31 PM

Also when i enter BIOS my m4 crucial SSD 64gb isn't detected for some reason when it loads up the basic bios, (I have UEFI BIOS) yet it still boots up windows 7 from it??? If i look in the advanced bios it is recognised as being plugged into one of the 6gb/s ports. Any ideas why it could be doing this?
a c 317 G Storage
June 12, 2012 8:26:57 PM

george1992uk said:
I've checked all the cables, and put it in different ports with no success. I don't think i'm using a secondary SATA controller, i've left eveything standard except changing the SATA mode to AHCI. When i place a disc in it know's it there and i can eject on 'my computer', it just refuses to autorun, but doesn't show up as anything in the drive or allow me to look at the data. Very confused!
When the disk is in, click on Computer in the start menu -- do you see the drive there? You can change autorun settings for the drive in the Autoplay control panel.
a c 317 G Storage
June 12, 2012 8:29:13 PM

george1992uk said:
Also when i enter BIOS my m4 crucial SSD 64gb isn't detected for some reason when it loads up the basic bios, (I have UEFI BIOS) yet it still boots up windows 7 from it??? If i look in the advanced bios it is recognised as being plugged into one of the 6gb/s ports. Any ideas why it could be doing this?
Seems like some boards don't specifically list SATA drives in the bios, but in the startup bios screen all the attached devices should be listed by port number.
June 12, 2012 9:10:56 PM

RealBeast said:
When the disk is in, click on Computer in the start menu -- do you see the drive there? You can change autorun settings for the drive in the Autoplay control panel.


Hi, yes the drive always shows up, when i put a disc in and try to open it in a new window a blank window just pops up?? i've set my computer to autorun everything, and from the sounds coming from the hard drive it is appearing to attempt to read the disc but nothing is showing?
a c 317 G Storage
June 13, 2012 12:50:07 AM

Can you test the drive on another system?
June 13, 2012 6:43:52 AM

Yeah, i reckon so. Should be able to tell me if the drive is faulty. Will let you know asap.
June 13, 2012 10:03:51 AM

took the dvd/cd drive to hardware, it's faulty.
a c 317 G Storage
June 13, 2012 2:57:19 PM

That was the only thing left after everything you tested, at least it's an easy fix. :) 
!