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XFX 4770 Brand New is Crashing

Last response: in Graphics & Displays
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April 3, 2010 6:52:48 PM

I have a HD 4770 750M 512MB DDR5 DUAL DVI TV PCI-E and am experiencing a crash that it seems several others are too. I play age of empires 3 (a 5 year old game btw (and it also crashes with other games too)) a game that should give the 4770 no problems graphically. I have crashed in menu screens and in game. Last night I played around ten games straight with only a couple crashes, today I can't even finish one game without it crashing constantly. This is my second card the first I had to RMA because it experienced the same exact problem.

It first lags but I can still hear sound and move my mouse, then the screen and my mouse freezes, and the sound freaks out and plays the same sound over with a horrible loud buzzing noise. Next, the screen turns to a gray screen for just a second (sort of has little pixel grey lines) and then immediately after the screen goes black and I have to hit the restart button on the tower. I've tried working with XFX over the phone but they blame something in my system and not the card because they say its almost impossible for me to receive two bad cards (which I disagree with because I believe others have gotten a faulty card back as well). It crashes randomly it seems but only when running a game.

I have a very new build of good quality products so I don't know what the problem could be.

What I am running:
I have upgraded drivers to 10.3 on the 4770 graphics card.
I am running Windows 7 64-bit
AMD Athlon II X3 435 Rana 2.9GHz 3 x 512KB L2 Cach
ASRock M3A770DE AM3 AMD 770 ATX AMD
CORSAIR CMPSU-650TX 650W ATX12V
G.SKILL Ripjaws Series 4GB (2 x 2GB) 240-Pin DDR3 1600
and I have a DVI cable.
(nothing in my system is OC all is stock and I have upgraded all drivers)

Previously I had been using a 7950 which never crashed like this. I am thinking of preferably getting a fix for this card or if not returning it and going with Nvidia 9800 GTX+. It was very frustrating to buy a new card and have these kind of problems, any help would be appreciated. Thanks in Advance.
a c 130 U Graphics card
April 3, 2010 6:59:16 PM

Temps are ok?
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April 3, 2010 7:19:07 PM

Yes I have three fans in my system keeping it very cool! Also sometimes the crash occurs right when I turn on my computer go into the game and in the menu screen before even playing I experience the crash I described. It would be hard to believe the temperature would have an effect...I mean if I had been gaming for hours and then it crashed different story.
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a b U Graphics card
April 3, 2010 7:30:54 PM

Have you tried running prime 95 to test your memory ? Or some other memory test.
What speed are you running your memory at ? Did you set to the specified voltage.
3dgaming can expose memory errors, sometimes thats the most intensive cpu/memory tasks some systems might see. You have a new system, it never ran before with another video card correct. It does not have a IGP, so it might not be the video card ?
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April 3, 2010 7:51:14 PM

"Previously I had been using a 7950 which never crashed like this."

I replaced it because it had a bad heat sink since it was an older used card from my friend but it never crashed my system like the 4770 does.
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April 3, 2010 8:06:58 PM

notty22 said:
Have you tried running prime 95 to test your memory ? Or some other memory test.
What speed are you running your memory at ? Did you set to the specified voltage.
3dgaming can expose memory errors, sometimes thats the most intensive cpu/memory tasks some systems might see. You have a new system, it never ran before with another video card correct. It does not have a IGP, so it might not be the video card ?


My Knowledge of this stuff isn't that great but I definitely want to try what you suggested with my Ram. Can you please link me to the test your talking about. I didn't know you could set the speed of your memory I thought it was what it was which in my case would be 1600. And I also didn't know you could or how to set voltage.
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a b U Graphics card
April 3, 2010 8:14:39 PM

1. Download OCCT and run the GPU burn in test. Also run the CPU burn in test.

2. Post temps.

3. 6 pin PICIe plugged in?

4. Correct RAM voltage?

5. Download and run Memtest86+ and Prime 95 "Blend" test to check for RAM problems.
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a b U Graphics card
April 3, 2010 8:18:33 PM

lancelot712 said:
My Knowledge of this stuff isn't that great but I definitely want to try what you suggested with my Ram. Can you please link me to the test your talking about. I didn't know you could set the speed of your memory I thought it was what it was which in my case would be 1600. And I also didn't know you could or how to set voltage.

Prime 95 x64: http://files.extremeoverclocking.com/file.php?f=205

Under "Advanced" make sure "Round off Checking" is checked. Then go to "Options">"Torture Test"> select "Blend".

As for setting voltage, look in your Manual for more info and/or BIOS.
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April 3, 2010 9:11:38 PM

"Previously I had been using a 7950 which never crashed like this."

If you haven't used Driver Sweeper to wipe the Nvidia drivers before installing the ATI drivers I strongly recommend you do.

http://www.guru3d.com/category/driversweeper/

Use the official uninstaller of the driver you want to uninstall.
Reboot your PC in Safe Mode.
Run Driver Sweeper and select what to clean.
Reboot your PC and install latest ATI drivers.

If you reinstalled Windows after changing the Video Card then drivers are not your problem and you can ignore my post.
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a c 130 U Graphics card
April 3, 2010 9:15:51 PM

Oh duh, you said you were using an old nViddy card. Make sure you run programs such as Driver Sweeper to COMPLETELY uninstall every graphics driver, then reinstall ATI drivers.
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a b U Graphics card
April 3, 2010 9:25:07 PM

DarkMantle said:
"Previously I had been using a 7950 which never crashed like this."

If you haven't used Driver Sweeper to wipe the Nvidia drivers before installing the ATI drivers I strongly recommend you do.

http://www.guru3d.com/category/driversweeper/

Use the official uninstaller of the driver you want to uninstall.
Reboot your PC in Safe Mode.
Run Driver Sweeper and select what to clean.
Reboot your PC and install latest ATI drivers.

If you reinstalled Windows after changing the Video Card then drivers are not your problem and you can ignore my post.

Nice catch. +1.
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April 3, 2010 9:33:51 PM

I did this over the phone with XFX support and completely removed my nvidia drivers but the problem still existed so I sent the card back and stuck my 7950 back in. Then I got the new card back but didn't use driver sweeper so I will try that now but last time it didn't solve it =(
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April 3, 2010 10:06:35 PM

I used driver sweeper removed ATI and Nvidia Drivers then reinstalled ATI drivers still crashing =(
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April 3, 2010 10:44:57 PM

Shadow703793 said:
1. Download OCCT and run the GPU burn in test. Also run the CPU burn in test.

2. Post temps.

3. 6 pin PICIe plugged in?

4. Correct RAM voltage?

5. Download and run Memtest86+ and Prime 95 "Blend" test to check for RAM problems.


Okay I downloaded the stuff you told me to but I am a little confused as to what to do. For the GPU test it says to run it for an hour do I adjust the resolution....Do I just leave my computer on for that time and walk away, do I attempt to play the game etc.?
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a b U Graphics card
April 3, 2010 10:46:03 PM

Make sure your 6-pin PCI-e connector is connected to the graphics card. If it is, then I'd recommend installing the Catalyst 10.1 drivers - I've got the exact same card as you (exact) and when I tried running 10.2, it crashed my computer, but on 10.1 I'm playing F.E.A.R. and MW2 just fine.
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April 3, 2010 10:55:48 PM

Isn't 10.3 the latest? That is what I am using right now. Could you link me to 10.1. When I got the last card before this one that I had to RMA I was using 10.2 since 10.3 wasn't out yet and that one crashed it too.
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April 4, 2010 12:32:12 AM

Okay so in game I turned AA completely off I turned my shader and shadow very low and am not experiencing a crash but that seems absurd since a 4770 should be able to handle aoe3 with ease on full...I'm baffled.
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a c 130 U Graphics card
April 4, 2010 12:41:12 AM

OC the card's core clock some, then try to play.
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April 4, 2010 1:09:16 AM

I would have no idea how to do that my tech knowledge is pretty low....I was thinking of returning the card if I can't get it to work....Also I notice the fan speed doesn't fluctuate as much with the lower setting on in game perhaps that has something to do with it
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a b U Graphics card
April 4, 2010 5:26:37 AM

10.1 can be found in previous drivers/releases category or something similar, IIRC. I can't seem to check right now, my internet is sucking right now. Your video card fan speed probably fluctuates less because it doesn't need to spin the fan as fast at different times because there is less stress on the GPU.
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Anonymous
a b U Graphics card
April 5, 2010 2:44:28 AM

I also have a 4770 by XFX and it is having this exact problem. I've been seeing loads of complaints about this same problem for the card. I don't know what to do as I bought it several months ago, at this point id be happy to take a lesser card replacement...
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April 5, 2010 11:48:24 PM

Quote:
I also have a 4770 by XFX and it is having this exact problem. I've been seeing loads of complaints about this same problem for the card. I don't know what to do as I bought it several months ago, at this point id be happy to take a lesser card replacement...


Yea XFX blames my other components but I don't believe them as my older 7950 worked fine. What system specs are you using in your system?
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April 11, 2010 1:33:53 PM

I have the exact same issue. I initially thought it's just a Mass Effect issue, but the problem started to show up in The Witcher, Trine, MW2 Multiplayer Demo. FIFA10 doesn't have this issue (only messy textures that make the game unplayable, from time to time) and Red Faction Guerrilla works perfectly fine.

I'm running Win 7 32-bit, no OC, latest ATI drivers and CCC (10.3). On XP I have the same issue, but VPU recovery pops up and I can resume the game. But it last just 2 sec and then it freezes again.

My system is:

AMD Athlon II X4 620 2.60GHz AM3 box
XFX Radeon HD4770 512MB DDR5 128-bit
Zeppelin 2GB DDR2 800MHz
Gigabyte GA-MA770-US3
Enermax ECB701-B Spider (Case with 405W PSU)
Samsung 250GB SATA-II 7200 rpm 16MB SpinPoint F1

Hope someone finds a solution, cause it so, so frustrating! A friend will borrow a PCI-E card later today, I'll see if that helps.
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April 11, 2010 5:02:39 PM

My friend got me an NVIDIA Quadro FX 3400 card. The games are laggy even at low settings (low end card I guess), but they don't freeze. None of them!

But now I'm faced with a puzzle: is it the 4770, or maybe my 405W PSU just doesn't cut it? Any idea what I can turn off to save some juice and see if the PSU is the problem?
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April 11, 2010 7:20:21 PM

Thanks for the reply it helped me a lot! It is definitely the card. I have a 650 W Corsair Power Supply (one of the best most reliable brands you can buy) and that terrible card crashes age of empires 3 (a five year old game).

Important notes:

The full system crash happens in both 32 bit and 64 bit windows 7.

This is my second 4770 the first I had to RMA because it had the same exact issue...could it be a bad batch of cards they made...But then again many other radeon 4 and 5 series users are getting crashes too.

Its definitely the card because your older card from your friend worked fine and I also used a 7950 in mine and it worked fine too.

The issue has nothing to do with graphics because aoe3 is extremely undemanding.

I have installed drivers 10.3, 10.2, 10.1, and even 9.6.....They all crash meaning it is unrelated to drivers.

It has nothing to do with the power supply because the card is suppose to be not very power hungry and have a 650 W PSU.

We have completely different component in our computer except for the card. Which point to only one thing....

The cards themselves are bad (or possibly a large number of the ones they send out or a bad batch). And since no one can come up with a solution XFX just blames my other components which is wrong because you have the same issue with much different hardware.

Since no one has come up with any solution ATI is not apologizing and fessing up to the fact that horrible cards are being made. I am going to RMA my card and get an Nvidia 9800 GTX+ I am very upset with ATI and XFX for how they are dealing with this problem and will never shop with them again.
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April 11, 2010 7:38:49 PM

I'll do the same tomorrow. My friend was kind enough to lend me the card for as long as I need it.

One last thing: what is your idle GPU temp? Mine is 52C and I find that a bit odd, since all reviews I found mention 40-43 temps for idle. Stressing the card with Furmark takes the temp to about 70C, which is what they got. But the idle is 12 degrees higher, which might indicate a faulty card, like you said.

Best of luck! ;) 
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a b U Graphics card
April 11, 2010 8:18:26 PM

I'm kind of wasting my breath defending this card, but I use one, and it rocks. I would not expect you to keep a defective card. If you can't get it going, rma it, and try something else. But the card/model has one of the best ratings of all gpu's over at newegg. 193 ratings, 180-5* ? So you may be having a horrible experience, but its not a 'horrible card' . In fact, I game mine with a 20% o/c, its rock stable and gets fps very close to a stock 5750 in dx10/9 games. Gets rated about the same in 3dmark vantage/3d 06. Plays Battlefield Bad company 2 -very well. But I will comment that ATI drivers IMO can be troublesome. I use my computer for movie playing, quite a bit. I had various codec packs installed to get best quality playback from different formats. h264, etc. After one codec build install, after reboot- I was getting bsod from opening a simple movie ! This is after throwing everything in the past at my rig , while o/c, testing and never getting freezes.
So anything is possible.
http://www.tomshardware.com/reviews/radeon-4770-crossfi...
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April 11, 2010 11:49:04 PM

After receiving my second 4770 after the first RMA I decided I had had enough. I suggest going with a different card. If the card works good for you great! I bought this card because of the amazing reviews on newegg and was shocked when my second one was bad too....
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a b U Graphics card
April 11, 2010 11:52:47 PM

Let us know how your situation develops with your new card. These old underpowered cards might be hiding other problems. I don't know ? What are you going to go with ? The gts250/9800gtx+ ?
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April 12, 2010 9:31:33 AM

I was also very impressed by the good reviews and what got me hooked were the awesome gameplay videos on YouTube. I still think it's a great card for the money and I'm willing o give it another chance, but if the second one gives me the same headaches, I will consider switching to NVIDIA.
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April 22, 2010 8:56:10 AM

I ordered an nvidia 9800GTX+ for about 100 dollars (including a rebate) off of newegg today so I will definitely keep you guys posted. If this new card crashes my build has something bad in it perhaps faulty ram. If this card works fine I will be sold on nvidia over ati. The 9800gtx+ is actually a much better card then the 4770 so my problem ended up turning into a good thing for only 5 dollars more.
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a b U Graphics card
April 22, 2010 4:18:15 PM

Quote:
ati card are all card always trust nvidia for ultimate stability


That doesn't make sense, thankfully.

PS I've had my 4770 working overclocked for a year now. :) 
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Best solution

April 30, 2010 7:14:43 AM

I got my 4770 from the service a few days ago. Just as I expected, they found nothing wrong and said that it's probably a strange compatibility issue. Which I tend to believe, since a lot of people have no issues with the card. Oh... and the funny thing was that the guy said I should check the forums to see they are right! :p 

Anyway... I bought a new 9800GT (works and looks great in every single game!) and I will sell my 4770.

Maybe my input will help you save some time. I wasted precious hours trying to figure it out.
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May 7, 2010 12:30:30 AM

Well to conclude my story I returned the XFX 4770 got my new EVGA 9800GTX+ and have not had a single problem not to mention I am getting better graphics a quieter computer power power and don't have to deal wit that 4700 fan cycling nose which was extremely annoying. SO this just goes to show. There was absolutely nothing wrong with any of my components. The 4770 was just a piece of crap card that is causing issues for people for some reason as are many other ATI cards right now. It was absurd to me that XFX and ATI aren't fessing up to the problem and simply blame it on my other hardware. This just goes to show at least for me that Nvidia>ATI and EVGA>XFX.
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May 7, 2010 12:32:51 AM

Best answer selected by lancelot712.
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