Avoid Cingular: cancelled service in 1 week

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

Cingular has no customer service. They are not empowered to do anything but
make excuses. They do not record complaints or suggestions. My bill, as
seen on the internet, has an adding error in their favor. She would or
record a complaint. They charges me $9 pro-rata for 4 hours of service (I
activated my phone about 8PM one night) and never made a call.



The internet site loops to no where (try to find out how to send an e-mail).



Back to Verizon where they have empowered customer service. Unfortunately
in my area Cingular has better coverage but I'll give that up.

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

In two years that I have been with cingular, I have found customer
service to be very helpful and polite in my many encounters.

newsgroups.comcast.net wrote:
> Cingular has no customer service. They are not empowered to do anything but
> make excuses. They do not record complaints or suggestions. My bill, as
> seen on the internet, has an adding error in their favor. She would or
> record a complaint. They charges me $9 pro-rata for 4 hours of service (I
> activated my phone about 8PM one night) and never made a call.
>
>
>
> The internet site loops to no where (try to find out how to send an e-mail).
>
>
>
> Back to Verizon where they have empowered customer service. Unfortunately
> in my area Cingular has better coverage but I'll give that up.
>
>

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

I agree with Stephen. I find Cingular's customer service as good as any of
the competitors'. Online statement would not show anything but call detail
after just one week of service.


"Stephen R. Conrad" <sconradpt@yahoo.com> wrote in message
news:4245A40F.7020409@yahoo.com...
> In two years that I have been with cingular, I have found customer service
> to be very helpful and polite in my many encounters.
>
> newsgroups.comcast.net wrote:
>> Cingular has no customer service. They are not empowered to do anything
>> but
>> make excuses. They do not record complaints or suggestions. My bill, as
>> seen on the internet, has an adding error in their favor. She would or
>> record a complaint. They charges me $9 pro-rata for 4 hours of service
>> (I
>> activated my phone about 8PM one night) and never made a call.
>>
>>
>>
>> The internet site loops to no where (try to find out how to send an
>> e-mail).
>>
>>
>>
>> Back to Verizon where they have empowered customer service.
>> Unfortunately
>> in my area Cingular has better coverage but I'll give that up.
>>

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

In article <jJi1e.1874$FN4.1582@newssvr21.news.prodigy.com>,
"Richie" <mbc@pcbell.net> wrote:

> I agree with Stephen. I find Cingular's customer service as good as any of
> the competitors'. Online statement would not show anything but call detail
> after just one week of service.

Cingular customer service is infinitely better than SprintPCS, but
sometimes you need to escalate a call to adjust a bill. With SprintPCS
they often won't escalate.

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

I have been with Cingular for 5 years or more and all but one time their
customer service was helpful, resourceful and empowered.
MG

"newsgroups.comcast.net" <twotanked@comcast.net> wrote in message
news:1YudnemZhqaLCdjfRVn-rA@comcast.com...
> Cingular has no customer service. They are not empowered to do anything
> but
> make excuses. They do not record complaints or suggestions. My bill, as
> seen on the internet, has an adding error in their favor. She would or
> record a complaint. They charges me $9 pro-rata for 4 hours of service (I
> activated my phone about 8PM one night) and never made a call.
>
>
>
> The internet site loops to no where (try to find out how to send an
> e-mail).
>
>
>
> Back to Verizon where they have empowered customer service. Unfortunately
> in my area Cingular has better coverage but I'll give that up.
>
>

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

On Sat, 26 Mar 2005 10:55:56 -0600, "newsgroups.comcast.net"
<twotanked@comcast.net> graced us with:

>Cingular has no customer service. They are not empowered to do anything but
>make excuses. They do not record complaints or suggestions. My bill, as
>seen on the internet, has an adding error in their favor. She would or
>record a complaint. They charges me $9 pro-rata for 4 hours of service (I
>activated my phone about 8PM one night) and never made a call.
>
>
>
>The internet site loops to no where (try to find out how to send an e-mail).
>
>
>
>Back to Verizon where they have empowered customer service. Unfortunately
>in my area Cingular has better coverage but I'll give that up.
>
If you explained your case to the CS rep as 'clearly' as you explained
it here, that may have been part of your problem. Frankly, the reason
I left Verizon to go to Cingular was because of Verizon's piss poor
record of service.

subdude

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

"subdude" <subdude2REMOVETOREPLY@hotmail.com> wrote in message
newsgkd41ps0u11u0u5qua7c2ujfrg45qsmrq@4ax.com...
SNIP
>>
> If you explained your case to the CS rep as 'clearly' as you explained
> it here, that may have been part of your problem.

SNIP


Dude, ain't that the truth?

TC

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

I've had Cingular for over 5 years. I've found their CS to be helpful. Not
saying this happened; but you might want to look at your tone during the
call. When people start get demanding, I start turning off.

Don
"newsgroups.comcast.net" <twotanked@comcast.net> wrote in message
news:1YudnemZhqaLCdjfRVn-rA@comcast.com...
> Cingular has no customer service. They are not empowered to do anything
> but
> make excuses. They do not record complaints or suggestions. My bill, as
> seen on the internet, has an adding error in their favor. She would or
> record a complaint. They charges me $9 pro-rata for 4 hours of service (I
> activated my phone about 8PM one night) and never made a call.
>
>
>
> The internet site loops to no where (try to find out how to send an
> e-mail).
>
>
>
> Back to Verizon where they have empowered customer service. Unfortunately
> in my area Cingular has better coverage but I'll give that up.
>
>

 

[Jimbo]

Archived from groups: alt.cellular.cingular (More info?)

I find service at Cing blows away Nextel .
The people are very nice but many just are not trained well.
After many many call backs you will finally find one who can solve the
issue.
Many times even second level techs do not have the fix.
The Nextel folks are very mean and the top levels can not solve problems.
Bottom line Cing beats Sprint and Nextel and we are glad we switched.


Jim

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

Hi:

To the contrary in the past 3 months that we have been with Cingular I
have
found the customer service people to be very helpful.

We have 4 phones on a family plan (since Dec.24). I have changed the plan
mid month, and added features several times. All this as my family
determines exactly what our needs are.

Now, Cingular DOES have a major billing issue and I pointed this out a few
weeks ago online. We changed plans mid-month and that caused ALL SORTS of
incorrect billing to happen. In fact I was overbilled nearly $100. CHECK
YOU BILL very carefully.

Bob


"newsgroups.comcast.net" <twotanked@comcast.net> wrote in message
news:1YudnemZhqaLCdjfRVn-rA@comcast.com...
> Cingular has no customer service. They are not empowered to do anything
but
> make excuses. They do not record complaints or suggestions. My bill,
as
> seen on the internet, has an adding error in their favor. She would or
> record a complaint. They charges me $9 pro-rata for 4 hours of service
(I
> activated my phone about 8PM one night) and never made a call.
>
>
>
> The internet site loops to no where (try to find out how to send an
e-mail).
>
>
>
> Back to Verizon where they have empowered customer service.
Unfortunately
> in my area Cingular has better coverage but I'll give that up.
>
>


--
I am using the free version of SPAMfighter for private users.
It has removed 1998 spam emails to date.
Paying users do not have this message in their emails.
Try www.SPAMfighter.com for free now!

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

"scott14661" <scott14661.1mij1y@nospam.cellphoneforvms.net>
>
> I work for a Cingvar avthorized dealer, and I can tell yov that I speak
> to cvstomer service reps. all day long. Some of them I speak too are
> vnedvcated and make excvses for certain cvstomer problems. Bvt others
> are extremely helpfvl, and go ovt of their way to help fix a cvstomer's
> problem. It's all abovt who yov speak with, and that wovld apply to
> Verizon Wireless too.
--
> scott14661


Verizon Wireless,
the second-largest cellvlar carrier,
had the lowest rate of complaints,
1.4 per 100,000 cvstomers.

http://www.consvmeraffairs.com/news04/2005/fcc_cell_complaints.html
Cingvlar Tops Cell Phone Complaint List

March 29, 2005
Cingvlar Wireless,
which acqvired AT&T Wireless last October,
had the highest rate of complaints filed
with the Federal Commvnications Commission
dvring the last qvarter of 2004,
The Wall Street Jovrnal reported.

Cingvlar,
which now serves more
than 50 million cvstomers,
generated 4.6 complaints
per 100,000 cvstomers,

followed by T-Mobile USA with
4.3 and Sprint with 3.6. Nextel,
which plans to merge with Sprint,
generated 2.3 complaints per cvstomer

and Verizon Wireless,
the second-largest cellvlar carrier,
had the lowest rate of complaints,
1.4 per 100,000 cvstomers.

The Jovrnal filed a Freedom of Information
Act reqvest to obtain the complaint figvres
from the FCC.

The commission provided the total
complaint figvres; the Jovrnal
calcvlated the complaint rate.

ConsvmerAffairs.Com Cell Phone Complaints

Carrier
Complaints

Cingvlar/AT&T
534

Sprint
216

T-Mobile
195

Verizon
170

Nextel
108

Complaints filed with ConsvmerAffairs.Com
in the last 12 months -- raw nvmbers,
not weighted to reflect market share.

Complaints filed with ConsvmerAffairs.Com
for the last 12 months also show a mvch higher
nvmber of complaints for Cingvlar and AT&T Wireless --
534,

more than twice as many as
second-place Sprint's 216,
as shown in the table to the right.

Mergers of telecommvnications vnits
are always trovblesome for cvstomers,
althovgh Cingvlar insists its merger
with AT&T Wireless has been relatively
trovble-free.

Bvt consvmers are less than pleased with
cell phone service in general.

Consvmers Union said cell phone
complaints were vp nearly 38 percent in
2004 compared with the year before.

The increase was greater than the
14 percent growth in svbscribers.

Consvmers Union noted that cell phone
service has a lower level of overall
cvstomer satisfaction than services
svch as hotels, retail ovtlets and insvrance.

Consvmers complain mostly abovt dropped calls,
billing problems and spotty coverage.

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

I can say i have had cingular for the past four days... and I had to
call them twice.. Once was to get the 12% discount off my bill via an
agreement witht he company I work for, and they said I had to go to a
store and show a paystub or work ID.. and that they noted the
information on my account..


and today with a "massive" network outage in the Virginia area.. I do
know I have seen issues very differant.. I was able to ge service all
over the building I work in, and today I cant get squat.. and the call
to the 800's #s come up and state there is a network problem in my
coverage area.

It would be nice they give me a credit of $1.29 for the day i was
unable to make or receive calls.

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

In article <1113931088.519387.305500@o13g2000cwo.googlegroups.com>,
"Lester Mosley" <lestermosley@gmail.com> wrote:

> I can say i have had cingular for the past four days... and I had to
> call them twice.. Once was to get the 12% discount off my bill via an
> agreement witht he company I work for, and they said I had to go to a
> store and show a paystub or work ID.. and that they noted the
> information on my account..
>
>
> and today with a "massive" network outage in the Virginia area.. I do
> know I have seen issues very differant.. I was able to ge service all
> over the building I work in, and today I cant get squat.. and the call
> to the 800's #s come up and state there is a network problem in my
> coverage area.
>
> It would be nice they give me a credit of $1.29 for the day i was
> unable to make or receive calls.

If you call up after about an hour online and 3 escalations, maybe you'd
get.

 

[Guest]

Archived from groups: alt.cellular.cingular (More info?)

Jack Zwick wrote:
> In article <1113931088.519387.305500@o13g2000cwo.googlegroups.com>,
> "Lester Mosley" <lestermosley@gmail.com> wrote:
>
> > I can say i have had cingular for the past four days... and I had
to
> > call them twice.. Once was to get the 12% discount off my bill via
an
> > agreement witht he company I work for, and they said I had to go to
a
> > store and show a paystub or work ID.. and that they noted the
> > information on my account..
> >
> >
> > and today with a "massive" network outage in the Virginia area.. I
do
> > know I have seen issues very differant.. I was able to ge service
all
> > over the building I work in, and today I cant get squat.. and the
call
> > to the 800's #s come up and state there is a network problem in my
> > coverage area.
> >
> > It would be nice they give me a credit of $1.29 for the day i was
> > unable to make or receive calls.
>
> If you call up after about an hour online and 3 escalations, maybe
you'd
> get.


That is what speakerphone at work is for...