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Problem with an ATI Radeon HD 5670

Last response: in Graphics & Displays
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April 6, 2010 11:07:00 PM

hello, i recently bought an XFX ATI Radeon HD 5670 w/ 1 gig of ddr5 memory and i am having problems running it on my computer. I would like to know if the problem is with my psu or the mobo not supporting it somehow. What happens is that when i power on my comp all the fans in the system go on at full power and stays that way w/o booting up. I was running an XFX Radeon 4670 1gig prior to this and it worked fine.


Here is my psu

the rest of my comp is senile. Its an hp pavillion a1355c with 2 gigs of memory. if you need any more info on my comp just ask.

Thanks..... :) 


a c 1362 U Graphics card
a c 241 } Memory
April 7, 2010 12:03:30 AM

It can be a problem with your PSU it only has 192 watts total for the 12volt rail (16amps). Although the HD5670 is energy efficient it pulls a little more power than the HD4670 http://www.tomshardware.com/reviews/radeon-hd-5570,2552... and you might well have broken the limit of your PSU.
Other options is to see if HP has a updated bios for your computer in case it is compatibility issue.
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April 7, 2010 12:24:56 AM

The problem may be that his motherboard has a PCIe 1.0 or 1.0a PCIe x16 slot. This has been an ongoing issue with some PCIe 2.1 5000-Series ATI cards for some time, as it doesn't seem as though they're fully backwards compatible with all chipsets.

Look to HP for a BIOS update. Beg for one if you must. If HP doesn't have one, have them tell you the exact make and model of your motherboard and ask for the motherboard manufacturer's technical support information. Then, contact the manufacturer and request a BIOS update.
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April 7, 2010 3:50:06 AM

thanks rolli and razbery. it problably is the slot not being supported but the problem is that hp only has one bios update and its for some display issues with the bios not displalying something when its in spanish. Asus doesnt have this any updates for this model because apparently they made it for hp and left it up to them to update it.
thanks again. im going to build my first rig soon so i can dump this pavillion. in the meantime i guess i wont be able to game.
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a b U Graphics card
April 7, 2010 5:39:06 AM

Looks like it's a standard Micro-ATX form factor. You might be able to find a Socket-939 mATX board on eBay for a fair price. Though, you might run into the exact same problem with one of them, too.

Sh*t man... I wish I had a real solution for you. Fact is, there's something not quite right about the backwards compatibility of these cards. Only AMD/ATI can do something about that. You can always try to see if XFX has a cure. Their tech support is solid and usually very helpful. Maybe they have a trick up their sleeves. I'm tempted to contact them myself right now and ask about it... I already have an active support ticket :) 

Edit: And I just did that. Maybe I can get an answer for you.
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April 7, 2010 10:58:49 PM

Slasherfly, I'm in discussions with XFX about it. I'll let you know as soon as I get a clear answer from them.
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a c 1362 U Graphics card
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April 8, 2010 2:01:18 AM

RazberyBandit said:
Slasherfly, I'm in discussions with XFX about it. I'll let you know as soon as I get a clear answer from them.

Did you give them the specs for his PSU? http://eagletechusa.com/ET-PSVT500 It has been a long time since I have seen a 500watt with only 192watts designated to the +12volt rail
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a b U Graphics card
April 8, 2010 3:54:01 AM

I don't think the PSU matters in this case. This card powers completely through the motherboard. His PSU has the proper 2+2 motherboard power cable, and the primary 12V rail is rated for 12A, which is 144W Max output. Unless he's got a 100W+ CPU, his system should have enough power to at least initialize the 5670. Wouldn't be a bad idea to replace that thing though... It's using a much older design that favors the 3 and 5 volt rails over the 12 volt.

I'll mention it, though. I'm currently waiting on them to respond specifically to the PCIe 2.1 compatibility with PCIe 1.0 and 1.0a issue, as well as if these cards were even tested with the RS482 chipset for support.

Just had an interesting thought...

What if he had a card that required a PCIe 6-pin power cable, like a 5750? Usually in a dual-12V-rail PSU, the PCIe cable draws from the 2nd rail. That card could then draw at least some of it's power through that rail, reducing load on the primary rail as it's powering the CPU and other 12V devices... His PSU seems like an idiot design using two rails that are so weak. I think it would be better off if it were a single-rail design.

I suppose we'll cross that PSU bridge when we come to it.
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April 8, 2010 4:18:49 AM

I believe his CPU is just the 89watt version not the 110watt. Borrowed from an old toms article "While the Toledo chips can consume up to a maximum of 110 W, their Manchester counterparts max out at 89 W "
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April 8, 2010 4:50:44 AM

Toledo and Manchester... 2 models whose names I haven't heard in a LONG time. CPU-Z would settle that straight away.

Wouldn't it be great if all PSU makers labeled all the wiring in regards to which rail each cable pulled from in a multi-rail setup? My Antec gives me that info, and I find it quite useful.

Though, I suppose the easiest solution overall would be to go with a PCIe 2.0 card rather than wait on responses from manufacturers, huh? Like a 4670, 9600GT, or GT240.
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April 8, 2010 5:53:20 AM

the model is a manchester and thank you guys again for helping out .


im may get a new psu i was thinking of getting the ocz stealth xstream 500w or the 600w depending on the funds i may have............. any thoughts?






in the meantime before i build my first comp i am using an old geforce 8400gs(let that weigh in on your souls)......j/k
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April 8, 2010 6:25:40 AM

LOL @ the 8400GS joke. I was actually bitchin about how many of those cards are STILL available earlier in a different topic.

Those OCZ's aren't bad PSU's. The ModXStream's have some nice rebates right now that really bring their prices down, like this 500W one.
http://www.newegg.com/Product/Product.aspx?Item=N82E168...
Add the $5 promo code and the $25 rebate and you've got yourself one helluva $35 PSU.

Then there's the "Fata|1ty" 550W with the same offers (rebate + promo code) for $5 more:
http://www.newegg.com/Product/Product.aspx?Item=N82E168...

If rebates aren't your style, and I can't say I blame you if they aren't, the StealthXStream is $56 + $10 shipping:
http://www.newegg.com/Product/Product.aspx?Item=N82E168...

You may find that cheaper elsewhere, but notice it only has a 1-year warranty whereas the ModXStreams carry a 3-year.
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April 8, 2010 7:23:36 AM

well im doing my shopping at micro center

i can get the stealthxstream for $30 w/ rebates and their instant savings


or i can either get the 600w stealthxstream or the 500w modxstream both at $50 with rebates and savings


do you reccomend any thing else thats reliable for the price or are these ocz good enough?
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April 8, 2010 11:01:30 AM

In store shopping prices at MicroCenter are hard, and sometimes impossible to beat. I used to live not far from the one in St. Davids, PA. I really miss picking up odds and ends in there at truly great prices.

Those OCZ's should be quite adequate for your needs, especially considering the bargain price. But... I can vaguely remember someone citing a design inadequacy or dependability issue within one of their lines. I just can't recall if it was ModXStream or SteathXStream. Sorry...

To be perfectly honest, I've been outta touch when it comes to PSUs for a while because I haven't needed one since last fall. I'm not on top of who offers the best bargain-priced PSU's anymore. Antec had some sweet deals last year on 380-500W Earthwatts PSUs last year. Now they're upwards of $50 or so for the "cheap" Basiq-series models. Earthwatts and TruePower PSUs are even higher.

Corsair may have a few 500-550W models in that price range. May not have any active rebates to compare with those OCZ though.
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April 8, 2010 6:52:00 PM

so i went with the stealthxtream 600w and what do you know the psu wasnt the problem. i hooked it up and it was the same thing as the other one. but this psu is pretty sweet and its quiet. i guess ill keep it.

since the problem is problably with the slot not being supported then i guess i can wait.

thanks again though for helping out!
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April 8, 2010 9:49:23 PM

I didn't think the PSU was the issue, and this verifies it's not. Still no reply from XFX today... Almost 6pm here on the east coast, so I might hear something in the next couple hours before they close up for the day.
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April 8, 2010 11:17:41 PM

Now that you have a better PSU you can exchange the card you bought and get a HD4850 (should not have any issues with your MOBO) and get a good upgrade from your HD4670.
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April 8, 2010 11:24:15 PM

I'd just stick with the 4670. This was a lot of trouble to go through to end up with a 4850. It really isn't that huge a step up considering how CPU-bound he is in the first place. See if they'll take the PSU back or put it aside and save it for a new build.
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April 9, 2010 6:07:54 AM

okay since this hp is going to dissapear what do you guys recommend grahics card wise. should i stay with the 5670 or go with th 4850 or maybe something else?

these are the parts im thinking of getting for my first build.

CPU- AMD Phenom II X2 555 (maybe unlock those 2 other cores)

Mobo- Asus M4A785TD-M Evo AM3 (not to sure though up for recommendations)

Memory- OCZ 4GB DDR3 1600 Obsidian Kit

PSU - stick with the OCZ 600 that i bought
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April 9, 2010 6:29:06 AM

What resolution is your monitor? That's a major factor that hasn't been mentioned at all yet.
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April 9, 2010 6:32:55 AM

its a samsung syncmaster 2220wm with a res of 1680x 1050
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April 9, 2010 7:01:50 AM

No real need to go to a top-tier card, other than hopes that it will last a long time. Most games play great at that resolution on mid-grade cards. 5670's rival good old 8800/9800 GT's, which quite honestly are still very capable cards at that resolution. However, it definitely under-performs in Direct X 11. I'd consider returning it due to it not functioning in the PC for which it was intended. Explain to them that it just won't work in a mobo using a PCIe 1.0 slot.

There's one model ATI card that just doesn't get enough attention - the 5830. For about $230, these cards bring major performance to the table. They rival 4890 and GTX275 performance. With 4890's and 275's all but totally gone, they're basically all that's left in that performance bracket. But, another $60 gets you a 5850, which is a totally kick-ass card.

One of those would be my recommendation. Both would just plain wreck games at that resolution.

As for the other components, all are excellent choices. Though this Crucial DDR3-1333 kit is the one everyone's been talking about for it's overclockability and just outstanding overall performance.
http://www.newegg.com/Product/Product.aspx?Item=N82E168...

Something else to consider... The 555 vs 955/965. Yeah, many 555's unlock. But, the "true" quads are now only $60 to $80 more. This wasn't the case last summer when the 955 was still $260 or so while the 550 was $102. The price gap has shrunk significantly. So, rather than take a chance, it might be worth it to just buy a genuine quad. Also, if you intend to OC it at all, consider an aftermarket cooler as well. There are some excellent ones available for under $30. Whatever CPU you choose, be certain it's a C3-Stepping model.
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April 10, 2010 9:00:09 AM

slight change in mobo- im actually getting the M4A79XTD EVO 790X/SB750

as for the memory you recommended, micro center has the same kit for $130 but maybe i can get them to prize match neweggs prize

as for the cooler im going with the Scythe Shuriken Rev.B 3
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April 10, 2010 10:01:08 AM

Hell yeah get them to match the price! Or at least give you some kinda combo discount. :) 

Unless you're getting the Shuriken for ~$20 or less, I'd seriously consider changing your mind, especially if you intend to overclock. (Which is usually the whole reason to get an aftermarket cooler...) There are better coolers in the Shuriken Rev.B's typical $30 price range like:
Cooler Master Hyper 212 Plus
Xigmatek HDT-S1283/S1284/S1284EE
Scythe Zipang 2 (SCZP-2000)
And many more around within $10.
The Zalman CNPS10X Performa is a very solid ~$40 contender.
Another ~$40 contender is the Akasa AK-967. It's hard to find in the US, but it's reviews all affirm it's a damn fine cooler that rivals all of the above, yet manages to do so while remaining as quiet as the Shuriken. The others will all be noticeably louder. I think Sidewindercomputers.com might have it. They're one of the very few Akasa dealers in the US. I got 2 AK-920 EVO CPU coolers and a Vortexx Neo GPU cooler there.

As for the motherboard choice, I like it! I have a very similar AM2+ Gigabyte board I purchased last June and I love it.

Something to consider... AMD's 6-core CPU's are scheduled to debut in roughly 3 weeks. So far, most speculate they're going to be damn good CPUs falling in the $200-$300 range initially. No one knows if it will affect the AMD 955/965 prices any, but if there's a $200 6-core that runs around 3.0-3.4 GHz, it might just be worth the extra $20-$40 over the 955/965 CPUs. I'm anxious for their debut because I may replace my current Phenom II X3 720 BE with one.
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April 12, 2010 7:31:12 AM

what about the thermaltake v1 or the v1ax are does any good?

oh by the way, i bought my case already a Cooler Master Gladiator 600 .....shes a beauty
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April 12, 2010 1:13:59 PM

Meh... V1's are just all fancy shmancy lookin...

Check out Frostytech.com. They review tons of heatsinks. Just open the most recent one on the main page, then read through it. When you get to the AMD test comparison chart, stop and have a look at the top 20 or so. Find something among them that's available to you and affordable.
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April 13, 2010 6:06:33 AM

Slasher: This is XFX's official response to my inquiry:
Quote:
MARK_C 4/13/2010 1:07:57 AM] Hello Xxxxxxxx, We don`t have an explanation of why. That is just the way that it is. The motherboard manufacturer didn't implement the proper support before discontinuing support for the product. Some of them did and some did not. It happens when new standards come out. If he wants those features I would recommend using a GeForce G 210 or GT 220. They have the same audio controller that the 5450 does and are about the same performance. Thank you.

So, officially, if the motherboard maker doesn't offer an update providing PCIe 2.1 support, it's just not going to work.

nishit: You're looking on their GLOBAL website. All that means is in some corner of the world it's available. I looked on the US website, where Slasher and I just happen to ACTUALLY live. Perhaps it does exist, but it is not available in the US. Besides... Your entire point is moot - he already purchased an excellent PSU. You come off like some kinda Cooler Master fanboy... I didn't even know they existed!
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April 13, 2010 6:16:14 AM

k, so i decided on the scythe zipang 1 or 2

im going to keep this build somewhat moderate so here are the parts:

CPU: AMD Phenom II x2 555

Mobo: Asus M4A79XTD EVO

RAM: A-Data Gaming Series 4GB DDR3-1600

HDD: WD Caviar Green 1TB

PSU: OCZ Stealth XStream 600W

GPU: XFX ATI Radeon HD 5670 1GB

Case: Cooler Master Gladiator 600


thanks razberry for your input in helping me choose parts. oh and the reason i stayed with the 5670 is because im not going to do any gaming with any DX 11 games for now, and im going build a super kick ass machine later on
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April 13, 2010 6:52:09 AM

You're welcome, but you did most of the choosing. I just kinda nodded and approved :) 

Looks like a solid build. It's actually slightly beefier than a system I built for my kid brother last July.

Oh, and as for the HS/Fan, if you're totally sure about the Zipang, definitely get the Zipang 2 over the original. It is better.
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