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What to do when your external hard drive crashes

Last response: in Storage
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June 18, 2012 8:11:15 AM

Hello,
I have a Toshiba 500GB external hard disk which seems to have crashed. The laptop recognizes that some external media has been added but it does not show or give any error message except for preventing the my computer window from loading. It still powers and appears to run normally except for this clicking and beeping sound it makes when i first insert it
a c 289 G Storage
June 18, 2012 2:43:04 PM

Well, clicking is generally a very bad thing. The first thing to do is to copy off the drive everything that you can currently access.

What I would do then is to remove the drive from the external enclosure and attach it directly to my desktop system's motherboard. Do you have a desktop system available? This is to eliminate the possibility of the problem being in the external case electronics.

Then use a recovery program, such as Recuva, to copy off the drive everything that can be found. Then you can either RMA the drive (if it is in warranty and there is no sensitive data on it) or trash it. If you want to, download the manufacturer's diagnostics and run them to see what they think of the drive, but I would never trust my data to a drive that has been clicking.

Best of luck.
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