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Fresh Windows 7 x64 Freezing Issue

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  • Windows 7
  • Computers
  • Components
Last response: in Windows 7
October 26, 2011 3:24:43 PM

Hello,
New person here, but I have ab it of an issue, just built a new computer, as I was way overdue, put everything together, checked components, ran a ram test, everything was peachy, went to install the OS....

Goes through the initial..copying windows files, expanding windows files, applying updates etc etc I get through that, then when the computer reboots, it freezes on starting windows, sometimes will restart, sometimes will blue screen, but more often than not, it just freezes, my BIOS is working perfectly, and the other components show no signs of direct issue.

More about : fresh windows x64 freezing issue

October 26, 2011 3:36:53 PM

omniwaffle said:
Hello,
New person here, but I have ab it of an issue, just built a new computer, as I was way overdue, put everything together, checked components, ran a ram test, everything was peachy, went to install the OS....

Goes through the initial..copying windows files, expanding windows files, applying updates etc etc I get through that, then when the computer reboots, it freezes on starting windows, sometimes will restart, sometimes will blue screen, but more often than not, it just freezes, my BIOS is working perfectly, and the other components show no signs of direct issue.



Does your installation DVD have any major scratches ?? :heink:  If yes the installation fails like you faced..........
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October 26, 2011 4:28:53 PM

Nope the disc is pristine
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Related resources
a b $ Windows 7
October 26, 2011 5:26:37 PM

Hello... when you get it to "re-start"... can you go into your control panel-device manager- and report back any Driver/components with yellow or red marks by them?... also give us a list of components/brands that you are using with your new build.

Sounds like a driver/hardware problem to me... Don't always use the windows suggested upgrades for all the hardware when you go to the upgrades page... I found better drivers from the MFG'r sites than Microsofts... they were the cause of my problems... example being the Graphic card drivers and network drivers always caused me problems...

Only install critical upgrades... not suggested... they are for just certain hardware/software situations.

Are you using a SSD drive on this installation?

Also did you install this on a clean/new hardrive? you may have to re-format and re-install operating system... something glitched.
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October 26, 2011 5:32:27 PM

Ironsounds said:
Hello... when you get it to "re-start"... can you go into your control panel-device manager- and report back any Driver/components with yellow or red marks by them?... also give us a list of components/brands that you are using with your new build.

Sounds like a driver/hardware problem to me... Don't always use the windows suggested upgrades for all the hardware when you go to the upgrades page... I found better drivers from the MFG'r sites than Microsofts... they were the cause of my problems... example being the Graphic card drivers and network drivers always caused me problems...

Only install critical upgrades... not suggested... they are for just certain hardware/software situations.

Also did you install this on a clean/new hardrive? you may have to reformat and re-install operating system... something glitched.


Brand new hard drive, just built the PC two days ago

List of components:

Seagate 1.5TB LP Serial ATA Hard Drive - 5900/64MB/SATA-6G

NZXT PHAN-001WT Phantom Full-Tower Case

Corsair TX850W Power Supply - 850W, ATX, 80Plus

Corsair CMZ16GX3M4A1600C9 Vengeance 16GB PC12800 DDR3 RAM - 1600MHz, 4x4096MB, Non-ECC, Unbuffered

AMD FD6100WMGUSBX FX-6100 Processor - Six Core, 8MB L3 Cache, 6MB L2 Cache, 3.30GHz (3.90GHz Max Turbo), Socket AM3+, 95W, Fan, Unlocked, Retail


MSI 970A-G45 9 Series AM3+ Motherboard - ATX, Socket AM3+, AMD 970 Chipset, 2133MHz DDR3



MSI R6870 Twin FrozrII Radeon HD 6870 Video Card
-----------------------------------------------------------------------------------------------------------------



As i said, this is a brand new build..
And the first build I've ever done.....Just wanting to get it up and running, the Bios is detecting everything as far as i can see, and I've tried both IDE and AHSCI in the sata settings....
Not using solid state
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a b $ Windows 7
October 26, 2011 5:59:14 PM

Hello... which windows version are you loading?... and do you have another computer on-line to download drivers needed?

This is what I would do... we are going to install hardware and drivers... ONE at A TIME

1) shut off your onboard sound and network card card in your BIOS...
2) Please re-install your windows version and do not have windows do the automatic upgrades thing...
3) Re-boot... and reboot a few more times... make sure windows is starting every time... dont worry about graphic resolution yet... dont change any thing...

Everything fine? at this point? Windows reboots over and over agian?

5) time for the latest or greatest driver for you video card... Download it to some device... CD/thumb drive....etc...
6) Boot windows and install the graphic card driver... Reboot as needed... and set desired resolution for your screen...
7) Re-boot... re-boot a few more times... make sure windows is starting everytime...

TO BE CONTINUED
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October 26, 2011 6:15:52 PM

Ironsounds said:
Hello... which windows version are you loading?... and do you have another computer on-line to download drivers needed?

This is what I would do... we are going to install hardware and drivers... ONE at A TIME

1) shut off your onboard sound and network card card in your BIOS...
2) Please re-install your windows version and do not have windows do the automatic upgrades thing...
3) Re-boot... and reboot a few more times... make sure windows is starting every time... dont worry about graphic resolution yet... dont change any thing...

Everything fine? at this point? Windows reboots over and over agian?

5) time for the latest or greatest driver for you video card... Download it to some device... CD/thumb drive....etc...
6) Boot windows and install the graphic card driver... Reboot as needed... and set desired resolution for your screen...
7) Re-boot... re-boot a few more times... make sure windows is starting everytime...

TO BE CONTINUED



64 bit windows 7, i do have access to another computer, but theres nowhere in the installation to keep from doing the auto updates?
Or maybe im missing something completely.. :) 
thank you so very much for the continued help :D  Its appreciated
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a b $ Windows 7
October 26, 2011 6:44:13 PM

Hello... Yes you always have the option to not install the updates... " no, not at this time" buttons... click that...

That is why I'm having you turn off your network and on-board audio hardware in the BIO's... windows can't update without a network card too... ; )

I have Windows7 64 too... and have been building computers since 1990's... and can walk you through this... are you ready and understand my steps so far?

We will get Windows7 64 loaded with Just the Graphics card and Disk provided software...

We will add the other hardware later... and will install our chosen driver later for them... The first Test here is getting your Graphics card and Windows7 64 to re-boot normally agian...

I will check back in an hour...
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October 26, 2011 7:41:05 PM

Ironsounds said:
Hello... Yes you always have the option to not install the updates... " no, not at this time" buttons... click that...

That is why I'm having you turn off your network and on-board audio hardware in the BIO's... windows can't update without a network card too... ; )

I have Windows7 64 too... and have been building computers since 1990's... and can walk you through this... are you ready and understand my steps so far?

We will get Windows7 64 loaded with Just the Graphics card and Disk provided software...

We will add the other hardware later... and will install our chosen driver later for them... The first Test here is getting your Graphics card and Windows7 64 to re-boot normally agian...

I will check back in an hour...

Okay, cool ill have to search for le buttons when i get to the house, im on call at the moment but that will be my walkthrough as soon as I hit the house...
Where in the install process would that option be...

From what I've been doing, it takes me to the install now button(other option is repair computer)

then to the agreement,followed by custom or upgrade, then to which drive i want to install it to...after that, it just installs
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a b $ Windows 7
October 26, 2011 9:07:23 PM

Ok... where I want you to start is a complete reload of the windows operating system on your hardrive...

like previous instructions...

1) boot to your BIOS screen... un enable your NETwork card and on-board Audio...

2) set boot priority to your DVD drive... save settings... reboot with your Windows7 64 install disk.

3) find the screen to REMOVE your previous partition from the harddrive... FRESH INSTALL!!!! Clean Drive...

4) re-boot ( with Windows7 64 in the DVD drive ) find the screen to CREATE a partition on the harddrive...

5) re-boot ( with Windows7 64 in the DVD drive ) find the screen to Quick Format the Drive/Partition...

6) get to the screen to start window7 64 install... and start using all default directory and locations as windows will ask for...

The automatic UPGRADE question will not be addressed untill we get windows installed... and the Graphic Card drivers properly set up... and your computer starts to boot windows properly... agian and agian and agian...

Remember there is no network card turned on in your bios... when we get to this point of install...
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October 26, 2011 9:16:44 PM

Ironsounds said:
Ok... where I want you to start is a complete reload of the windows operating system on your hardrive...

like previous instructions...

1) boot to your BIOS screen... un enable your NETwork card and on-board Audio... there...

2) set boot priority to your DVD drive... save settings... reboot with your Windows7 64 install disk.

3) find the screen to reformat and to remove your previous partition from the harddrive... FRESH INSTALL!!!! Clean Drive...

4) re-boot ( with Windows7 64 in the DVD drive ) for new hardrive partiton to be effective...

5) get to the screen to start window7 64 install... and start using all default directory and locations as windows will ask for...

The automatic UPGRADE question will not be addressed untill we get windows installed... and the Graphic Card drivers properly set up... and your computer starts to boot windows properly... agian and agian and agian...

Remember there is no network card turned on in your bios... when we get to this point of install...



so to clarify, i go through the install process on the dvd, get to the partition selection, format the drive back to clean and new, restart and go through the process again?

or select the partition, install, and continue that way
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a b $ Windows 7
October 26, 2011 9:29:34 PM

Hello... if you remove the partiton it is the fastest way to clean a drive... but you must re-boot every time you do a partiton operation... so you must re-boot removing it...and Re-boot making a new one... the FACTS of LIFE...

after you have the New partiton made... you will need windows to format it NTFS... two options here... Quick or Normal... with a 1.5T drive that could take over 2 hours!!!... so for our test here... lets have you do the Quick format...

after that start the Windows install process...

I'm sorry... me bad... on my instructions before... I edited that post...
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October 26, 2011 9:38:39 PM

Ironsounds said:
Hello... if you remove the partiton it is the fastest way to clean a drive... but you must re-boot every time you do a partiton operation... so you must re-boot removing it...and Re-boot making a new one... the FACTS of LIFE...

after you have the New partiton made... you will need windows to format it NTFS... two options here... Quick or Normal... with a 1.5T drive that could take over 2 hours!!!... so for our test here... lets have you do the Quick format...

after that start the Windows install process...

I'm sorry... me bad... on my instructions before... I edited that post...

Bear with me as i am new at this, but with the New Hard drive, aside from inside the install untility, theres nowhere for me to format or partition the drive
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a b $ Windows 7
October 26, 2011 10:12:51 PM

Hello... *gives you a BEAR HUG*.... YUP... it's no big deal... thats what a Startup disk is good for with any older Windows version too... allows you format a drive and other kinds of Disk operations... This is a "Normal" install procedure...you should use...

Don't get strung out on side programs and other so called "Utillities" others might suggest... Basic Windows operating proceedure... using the Disk you have in hand...

By the way are you home now? cause I could go back to doin a few things off the net...
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October 26, 2011 11:27:08 PM

Ironsounds said:
Hello... *gives you a BEAR HUG*.... YUP... it's no big deal... thats what a Startup disk is good for with any older Windows version too... allows you format a drive and other kinds of Disk operations... This is a "Normal" install procedure...you should use...

Don't get strung out on side programs and other so called "Utillities" others might suggest... Basic Windows operating proceedure... using the Disk you have in hand...

By the way are you home now? cause I could go back to doin a few things off the net...

No, im still out on call, i won't be home until what looks like around 8:30 central time..:/ long call

The only disk partitioning options i've seen are in the natural install process, and im not aware how much to partition etc etc.

But i do have it reformatted to one drive, no partitions, and its clean clean clean

also, this entire time, i've left the internet disconnected from the machine
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a b $ Windows 7
October 26, 2011 11:50:31 PM

Hello... All Disk operations and screens can be found using F-keys and referenced at bottom of the screen... when the Windows Disk has booted...

to make things simple... lets just have one partition... at 1.5Tb size... and format the drive for that... your modern motherboard and Windows7 64 should allow that.

I'm central time too here... will check back later... and please follow my proceedure.
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October 27, 2011 12:12:14 AM

Ironsounds said:
Hello... All Disk operations and screens can be found using F-keys and referenced at bottom of the screen... when the Windows Disk has booted...

to make things simple... lets just have one partition... at 1.5Tb size... and format the drive for that... your modern motherboard and Windows7 64 should allow that.

I'm central time too here... will check back later... and please follow my proceedure.

mmkay, the drive is just 1.5 TB so ill let it handle that itself. :D  okay cool ill get on that when i hit the house
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October 27, 2011 2:14:12 AM

Okay im back home trying an install
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a b $ Windows 7
October 27, 2011 2:43:03 AM

Hello... I'm back on the net checkin in time to time now... 9:42 here..
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October 27, 2011 3:24:33 AM

okay, so, i went through and partitioned and restarted, waiting on instructions.
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October 27, 2011 3:27:03 AM

im only at the initial step in the process, there are no F key commands available, all i have is the screen allowing me to select the drive where i want to install windows
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a b $ Windows 7
October 27, 2011 3:35:50 AM

Hello... well ok lets start with the windows install then... since you have it re-partitioned... that will take awhile... follow windows instruction carefully as you proceed... when it suggests setting up anything Auto-matic in program features... REMEMBER "not at this time " option... such as firewall and upgrades!!!!!
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October 27, 2011 3:54:23 AM

it doesnt even give me options, still freezes on the starting windows logo...
it freezes at the moment that it initializes the mouse and keyboard
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a b $ Windows 7
October 27, 2011 3:58:30 AM

Do you have a cell phone to call me...??? im going to suggest next to remove some of that massive amount of RAM you have now... there is hardware problem now... also to get the options you might have to choose "Custom" install...

you computer will load windows with just 1 stick of ram... all that ram might need some Voltage tweeking...
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October 27, 2011 4:01:41 AM

im systematically going through the ram, which dim should i place it in?
and i have gchat? i dont have my phone anywhere near me...Skype works as well...
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October 27, 2011 4:02:15 AM

Ironsounds said:
Do you have a cell phone to call me...??? im going to suggest next to remove some of that massive amount of RAM you have now... there is hardware problem now... also to get the options you might have to choose "Custom" install...

you computer will load windows with just 1 stick of ram... all that ram might need some Voltage tweeking...



I've been doing the custom install, no dice...Maybe the Mobo needs a firm update?
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a b $ Windows 7
October 27, 2011 4:10:36 AM

Yes... i'm googling your mother board now... did you enable legacy USB support in your Bios for keyboard and mouse?

what is you bios version?... look in you BIOs screen for info...

Also is your bios set for 64-bit operation?

we can start with 1 stick of ram just to verfify if that is the problem and install the rest once we get booted...
they have version 1.2 now... and I see many AMD code revisions now.

There are very few 1600 memory modules verified... with all four installed... Not conclusive... but something to know.
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October 27, 2011 4:32:02 AM

Ironsounds said:
Yes... i'm googling your mother board now... did you enable legacy USB support in your Bios for keyboard and mouse?

what is you bios version?... look in you BIOs screen for info...

Also is your bios set for 64-bit operation?

we can start with 1 stick of ram just to verfify if that is the problem and install the rest once we get booted...
they have version 1.2 now... and I see many AMD code revisions now.



where would i find the version, where would i find its bit setting?
its an MSI clickthrough, new world to me
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October 27, 2011 4:32:57 AM

bios version is 1.2b5
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a b $ Windows 7
October 27, 2011 4:48:01 AM

Hello... you have the latest Bios driver...

your CPU is not verified as compatable... not conclusive but something to know...

How did the the 1 or 2 memory stick test come out? ( please follow my instruction and don't start freakin out... )

Also i'm wondering Did windows ask to format the drive after you partitioned it?... i'm going to boot from my DVD and get your F keys... be right back...
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October 27, 2011 5:21:59 AM

Hey guys,

Just my 2 cents but I had this issue before and at the point Windows try's to boot it goes from using the 2d over to the 3d and fails. In 2 separate cases I found the power connection to the graphics card loose or not connected and another time it was just a bad graphics card but you might think its good because it works in 2d but 3d uses a different processor.
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a b $ Windows 7
October 27, 2011 5:33:03 AM

Good point bill... Do you have another graphics card to try in that motherboard to verify?

Yes... there are no F keys active from Boot disk... Am I to understand now that you have successfully installed windows on your harddrive? and that now it hangs?

OR you never get to the Installation Screen? if so still a Bios/hardware problem... try booting without your mouse or keyboard...

Once you get to the installation screen you can op out... after you verify your English... you can then chose the repair/diagnostics menu... test your memory... and also try the BOOT Repair option... that has worked for me a couple times.

Off to bed... Try later...
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