*Warning* Wall o' Text *Warning*
Alright, here it is. I've had my computer for a little over a month now. I purchased it through Alienware and these are my system specs; Alienware Aurora, i7-920 @ 2.67, HD5970, 9GB ram @ 1333, 10k 300GB HDD, 875W PSU, and it is running on Windows 7. Ever since the first day I started gaming on it I've encountered a somewhat annoying, and increasingly frustrating, problem. Well I'm about to just light the damn thing on fire because between a few of my posts on here and correspondence with the Alienware tech support I've still failed to resolve the issue.
What's wrong? Well I don't know. All I know is that while in game (World of Warcraft) the system will decide to lock up randomly. The most typical lock up involves the computer freezing and becoming completely unresponsive. The screen will just freeze on a still image of whatever was happening at the time, and the mouse will not move. I cannot alt tab, ctrl alt delete, alt f4, or use any other sort of escape method. Then there are more unique lock ups. A few of them include; locking up entirely with a strange noise coming from the speakers, locking up and displaying a strange pattern on the screen such as vertical stripes, or a "not responding" tag on WoW in which the computer is still responsive but just WoW has locked up. Now I've also started playing Crysis recently to test my computer's ability, and I'd like to say I'm fairly disappointed. I'm not sure if this has to do with whatever issue I'm encountering, but I play the game on "Very High" settings and I experience some noticeable frame rate drops in graphically intense situations. The game looks gorgeous, but I thought that with my system specs I should be able to play a 3 year old game a little bit smoother than it is. I suppose it's also worth mentioning that I've logged my GPU getting up to 92C while playing Crysis, which somewhat worries me. I cannot, however, think of any instances where Crysis has crashed or locked my computer up.
What I've tried so far to solve the problem? The first thing I did was call Alienware Tech Support. I explained my problem to them in detail and told them I was concerned. His solution was simple. He said they have been recieving quite a few calls about the HD5000 series cards, and that it is not the drivers, it is a power issue. His solution involved me plugging my computer into the wall, rather than a surge protector, because the power strip was "bottlenecking" the voltage and causing my card to recieve power fluctuations. Supposedly the HD5000 series cards are very picky about power consumption. I did this with a sigh of relief, thinking "That sure was easy!". Wrong. No more than a day later, while in WoW, the lock ups persisted. Now I was getting frustrated and found Tom's Hardware as a very friendly hub for computer questions. After going back and forth with a few people, I was told it could possibly be the drivers. "Of course!", I said. So just yesterday, after experiencing yet another lock up, I went ahead and uninstalled my display adapter. I then ran Driver Sweeper, restarted my computer, and Windows automatically installed the drivers I had recently downloaded. I then restarted again, and went along my daily business of browsing the internet and playing WoW. I had thought that solved the problem, but of course later that night, another lock up. So now I really don't know what to do. The only thing I can think of is it is the WoW files itself. This doesn't really make sense to me though, seeing as how even though the lock ups are strictly in WoW, they range from all different areas, actions, and I've even had a lock up at the log in screen.
Really I just need help...I invested quite a bit into this computer and it's falling quite short of my expectations. I will reinstall WoW and see if that solves my problems, but in the meanwhile I was wondering if anyone has any advice? Here are some questions I need help on.
1. Why is it locking up?
2. Is 92C alarmingly high? Or expected.
3. How can I improve performance while playing Crysis? Would overclocking my CPU do the trick?
Thank you all so much in advance. I feel like if I was going to find an answer it would be on behalf of all the very capable minds here at Tom's Hardware. Also if you have any answers or suggestions for me that I didn't explicitly point out or ask for, I would very much appreciate that as well.
Alright, here it is. I've had my computer for a little over a month now. I purchased it through Alienware and these are my system specs; Alienware Aurora, i7-920 @ 2.67, HD5970, 9GB ram @ 1333, 10k 300GB HDD, 875W PSU, and it is running on Windows 7. Ever since the first day I started gaming on it I've encountered a somewhat annoying, and increasingly frustrating, problem. Well I'm about to just light the damn thing on fire because between a few of my posts on here and correspondence with the Alienware tech support I've still failed to resolve the issue.
What's wrong? Well I don't know. All I know is that while in game (World of Warcraft) the system will decide to lock up randomly. The most typical lock up involves the computer freezing and becoming completely unresponsive. The screen will just freeze on a still image of whatever was happening at the time, and the mouse will not move. I cannot alt tab, ctrl alt delete, alt f4, or use any other sort of escape method. Then there are more unique lock ups. A few of them include; locking up entirely with a strange noise coming from the speakers, locking up and displaying a strange pattern on the screen such as vertical stripes, or a "not responding" tag on WoW in which the computer is still responsive but just WoW has locked up. Now I've also started playing Crysis recently to test my computer's ability, and I'd like to say I'm fairly disappointed. I'm not sure if this has to do with whatever issue I'm encountering, but I play the game on "Very High" settings and I experience some noticeable frame rate drops in graphically intense situations. The game looks gorgeous, but I thought that with my system specs I should be able to play a 3 year old game a little bit smoother than it is. I suppose it's also worth mentioning that I've logged my GPU getting up to 92C while playing Crysis, which somewhat worries me. I cannot, however, think of any instances where Crysis has crashed or locked my computer up.
What I've tried so far to solve the problem? The first thing I did was call Alienware Tech Support. I explained my problem to them in detail and told them I was concerned. His solution was simple. He said they have been recieving quite a few calls about the HD5000 series cards, and that it is not the drivers, it is a power issue. His solution involved me plugging my computer into the wall, rather than a surge protector, because the power strip was "bottlenecking" the voltage and causing my card to recieve power fluctuations. Supposedly the HD5000 series cards are very picky about power consumption. I did this with a sigh of relief, thinking "That sure was easy!". Wrong. No more than a day later, while in WoW, the lock ups persisted. Now I was getting frustrated and found Tom's Hardware as a very friendly hub for computer questions. After going back and forth with a few people, I was told it could possibly be the drivers. "Of course!", I said. So just yesterday, after experiencing yet another lock up, I went ahead and uninstalled my display adapter. I then ran Driver Sweeper, restarted my computer, and Windows automatically installed the drivers I had recently downloaded. I then restarted again, and went along my daily business of browsing the internet and playing WoW. I had thought that solved the problem, but of course later that night, another lock up. So now I really don't know what to do. The only thing I can think of is it is the WoW files itself. This doesn't really make sense to me though, seeing as how even though the lock ups are strictly in WoW, they range from all different areas, actions, and I've even had a lock up at the log in screen.
Really I just need help...I invested quite a bit into this computer and it's falling quite short of my expectations. I will reinstall WoW and see if that solves my problems, but in the meanwhile I was wondering if anyone has any advice? Here are some questions I need help on.
1. Why is it locking up?
2. Is 92C alarmingly high? Or expected.
3. How can I improve performance while playing Crysis? Would overclocking my CPU do the trick?
Thank you all so much in advance. I feel like if I was going to find an answer it would be on behalf of all the very capable minds here at Tom's Hardware. Also if you have any answers or suggestions for me that I didn't explicitly point out or ask for, I would very much appreciate that as well.