Sign in with
Sign up | Sign in
Your question

I7-930 Internal Timer Issue

Tags:
  • CPUs
Last response: in CPUs
Share
July 16, 2010 10:56:51 PM

I have a two month old desktop system that I built and installed Windows 7 Professional on. When I leave the computer on for an extended period of time (say overnight), I find that when I come back to it, it has turned off or rebooted and I sometimes get a message saying that Windows did not shut down properly.

There shouldn't be anything going on with the system during these times other than a scheduled nightly backup to an external hard drive. I am using SyncToy for this.

I have done memory and hard disk checks and there were no problems or errors reported. A frequent troubleshooter on the Microsoft Answers site told me that, based on the minidump files, my processor has an internal timer issue and needs to be replaced. Intel Support told me that I need to test the processor out in a different system before it can be replaced.

I have attached a link to the dump files. Before I go and start changing out parts, I was hoping someone could look at these and help me figure out what is going on. It would be greatly appreciated! Below you will find my system specs as well as the error messages I was presented with.

Thanks!

Dump Files

First Error Message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800B9E4748
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\061610-21543-01.dmp
C:\Users\Agent M\AppData\Local\Temp\WER-32073-0.sysdata.xml

Second Error Message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800BAF1038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

System Specs :

Intel Core i7-930 CPU
ASUS P6X58D-E LGA 1366 Intel X58 ATX Intel Motherboard - The motherboard came with some software, including ASUS Fan Xpert. I have Fan Xpert running . Turbo V was running by default, but I am not using it as I am not currently trying any overclocking .
Windows 7 Home Premium 64-bit
Antec EarthWatts EA750 750W Power Supply
XFX Core Edition GS250XZSL4 GeForce GTS 250 1 GB 256-bit DDR3 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card
Zalman 120mm CPU Cooler Fan
LG Black 10x Blu-Ray Burner - Bulk SATA Model WH10LS30
Western Digital Caviar Black WD100FALS 1TB 7200 RPM SATA 3.0Gb/s Internal Hard Drive - This is my D: drive for data
Western Digital Caviar Black WD6402AAEX 640GB 7200 RPM SATA 6.0Gb/s Internal Hard Drive - This is my C :D rive for the OS and my apps
12 GB (3 4GB modules) of OCZ Reaper Edition 240-Pin DDR3 SDRAM (PC3 10666)

More about : 930 internal timer issue

a b à CPUs
July 17, 2010 1:44:48 AM

I think you should tell Intel that you don't have another system to test it on and RMA the processor.
m
0
l
July 17, 2010 1:57:30 AM

I don't have another system to test it on, and I did mention tell them that. Their response was to take it to a computer shop and have them test it in a different machine. They said that this troubleshooting has to be performed before they can RMA it because if I send it back and it turns out to be fine, they will not replace it and will just send back the original.

Hence why I am looking to see if anyone has any other ideas as to the problem before I start taking things apart and spending more money.

Thanks for the suggestion though!
m
0
l
Related resources
July 17, 2010 6:13:26 PM

Any other thoughts?

A user on another forum is insisting that, based on my minidump files, that this is a CPU and/or motherboard problem and that re-installing Windows will not do any good.

I want to know what the best course of action would be. Should I try the re-install and one-by-one try adding programs? Since these BSODs only occur every other day or so, it would take months to do a one at a time approach of re-installing the OS and programs to see if they cause an issue.

On the other hand, Intel says that I need to remove the processor and try it out in a different system to see if the same issue occurs. They say that this is necessary to avoid wasting time and money because they will not give me an exchange if they test the proc and it turns out to be O.K.

Unfortunately, I don't have another system to test on, which means I would probably have to pay some computer shop to do the work.

Basically, I don't have tons of time and money to be working on this, but I need this computer for day-to-day work.

I know its probably time consuming, but if there is someone out there that has the time, it would be greatly appreciated if someone could assist me in pinpointing the exact cause of these problems.

Thanks!
m
0
l
!