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How to access files on an external hard drive that\'s malfunctioning

Last response: in Storage
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June 25, 2012 6:03:37 PM

i have a new WD Elements 500Gb hard drive. suddenly windows cannot recognize it anymore. I have so many important files in it. how can i access these files. please help. thanks
a b G Storage
June 25, 2012 6:37:45 PM

I would contact WD.
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