Sign in with
Sign up | Sign in
Your question

New Monitor

Last response: in Graphics & Displays
April 12, 2010 7:34:27 AM


I recently just bought a new monitor (Acer X223HQ) which on the box boasts 1920x1080 however with this connected to my pc I am only capable of reaching 1600x1200 which is fairly annoying, anybody have any info is there may be any software I need to install etc as the disc that came with it contains next to nothing.

I have a HD 5850 so I dont think it has anything to do with my graphics card no reaching the resolution as it has been there many times before.

Any suggestions?

Thanks in advance

More about : monitor

April 12, 2010 8:25:18 AM

Try downloading the latest ATi Catalyst Drivers - 10.3 from AMD's website.
April 12, 2010 8:49:16 AM

Thanks for the reply but I already have the 10.3 drivers installed
Related resources
April 12, 2010 6:00:42 PM

Can you give a little bit more information about your PC? If you have onboard video make sure that your pluging the monitor into the video card and not the integrated graphics card on the mother board.

Do you meant that you set it to 1600x1200 in Windows or in games. 1600x1200 is a resolution that is for 16:10 monitors. You have a 16:9 so that seems strange.
April 12, 2010 7:33:48 PM

Phenom II x4 940 @ 3.5GHz
Sapphire HD5850 900/1200MHz
Windows 7 Ultimate 64-Bit

Definately not plugged into the onboard graphics and the resolution is 1600x1200 in everything that I run including windows and games (max resolution in the list).

My PC has run at 1920x1080 many times before just cant manage it on this monitor for some reason
April 13, 2010 4:28:35 AM

Hey there,

Have you installed the drivers for your monitor?

Windows should automatically install them for you, but from experience I found it's best to download and install them directly from the manufacturer.

You can check by going into control panel>device manager>monitors.

If it states "generic PnP monitor", then install using CD that came with box, or go to website to download latest drivers (if any).

Good luck.
April 13, 2010 9:52:47 AM


It appears as Generic Non-PnP Monitor

The only thing that is on the included disk is a User Manual and a Quick Start guide both are pretty useless as they contain no information.

Looking on the internet I did find some "drivers" however it came in a security catalog, a .icc profile and some setup information and im not sure how to use the security catalog or the ICC profile, I tried double clicking and using the install profile button to no avail, there was only a 32-Bit version to download and im using Win 7 Ult 64-Bit so I dont know if this has anything to do with it

Any clues?

Thanks for the help
April 13, 2010 10:12:21 AM


Those are the ones that I have already downloaded which contain the security catalog ICC profile and some Setup Information
April 13, 2010 10:46:04 AM


Just installed the drivers, device is now recognised, rebooted and no when I try to change the monitor resolution in the CCC, the screen goes black and returns to old resolution, I then realised that when I click on 1920x1080 it automatically sets the refresh rate to 30i Hz before I click apply and when I change it back to 60 Hz it undoes the resolution change

Thanks for you help
April 13, 2010 10:49:56 AM

Glad to have helped.
April 13, 2010 10:51:02 AM


I still cant set it to 1920x1080 however as it doesnt accept it, even though its in the list
April 13, 2010 11:21:55 AM

I also just found that CCC doesnt recognize DDC support, the Display Name, maximum resolution or maximum refresh rate, i've made sure on the monitor OSD DDC is turned on and nothing changes, maybe a problem with ATi drivers?
April 13, 2010 12:46:38 PM

Hey there,

TBH I'm out of ideas.

in CCC>graphics>desktop and displays>"black triangle">configure>attributes>DVI settings

Are any of these selected or not selected?

Try enabling "reduce DVI frequency..." and or "alternate DVI operational mode"

Under panel information, what is the display name?

Is your monitor connected using the DVI cable?

Have you ever had an NVIDIA card installed before your ATI?
April 13, 2010 1:25:27 PM


I dont have a tab with DVI settings in the windows or anything to do with DVI on it anywhere so i cant tell you

I also sent a ticket to Acer asking about this and this is what I got as a reply

Thank you for contacting Acer UK. We will be happy to assist you.

With regard to your query, as mentioned, its about resolution of the monitor. In the context, probably the maximum resolution is 1620 x 1080.

So they obviously have no idea

Thanks for all your help though
April 13, 2010 2:40:22 PM

Typical ticket response.

I looked up your monitor specs and it SHOULD support 1920x1080. Although, the x223 only supports 1680x1050.

As a last resort, can you disconnect the monitor cable and then reconnect it? Windows may "wake up" and recognize the correct monitor.

Sorry I couldn't be of any help.

Hope you find a solution soon.

April 13, 2010 3:53:41 PM

nah still nothin im afraid, I would also try 1680x1050 but even on that resolution it tries to use 30 Hz when its not even supported, just like 1920 x 1080

Thanks for everything