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Seagate external hard drive problems

Last response: in Storage
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June 28, 2012 6:35:38 PM

I bought a 500GB Seagate external hard drive and when I plug it in, it recognizes it but as a disk drive and when i try to access it, it just wants me to insert disk. there is no folder I can find that I can transfer files into. I tried disk management, its on disk 5 and it says it is working properly. Is it just recognizing it incorrectly, if so how can i format it correctly?
a b G Storage
June 28, 2012 9:26:30 PM

In Disk Management, make sure it has an active partition, and format it as NTFS.
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a b G Storage
June 28, 2012 11:00:30 PM

Silly question but you did plug the drive into the wall socket and not just the USB port? Did the bright light on the front of the case light up when you plugged it into the USB socket? There should be no need to format or partition the drive as this should already have been done by the manufacture.
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