Not able to transfer data from a damaged hard drive

I dropped something on the right end of my HP laptop near the keyboard (believe this is where the hard drive is). After that I got the screen of death and am not able to start the computer in safe mode or do anything with it. I brought my laptop to work so my IT dept could look at it and transfer my data from the internal hard drive to an external hard drive. They were not successful doing so and kept getting the option to format the internal hard drive (they did not do). The hard drive does not look physically damaged. How am I able to get my data off this hard drive?
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