External hard drive data not recognised

hello, we have a portable hard drive (Western Digital My Passport 1TB), our problem is that when the appliance is plunged into a computer power runs to the hard drive symbolising that the cable is carrying power and is able to carry data, but the appliance is not detected by the computer. we have also checked that the cable is in working order through connecting an appliance that is in working order to the cable checking that it was in working order and it is. so as i have stated our problem is that our hard drive is undetected by our appliances (TV,computer,laptop). we have important memorabilia one the hard drive and we were wondering if it was salvageable and/or fixed.khj

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