The D partition on my parents' laptop is showing only 27GB free of 229GB when viewed in Windows 7 (using either properties or disk management). However there are only 6GB of files on the D partition. So 196GB are missing. I have revealed all hidden folders / system folders / etc in the folder options. The operating system is on the C partition. C shows 3GB free of 58GB (which appears to be correct). When I use a third party program to check disk space, e.g. SpaceSniffer, it tells me that the D partition has 196GB either "free" or "unknown".
The drive has been scanned and defragged. I've run Spybot and Malwarebytes and Avast is running. Recycle bin has been emptied, temp files removed, etc. I thought the problem might have been malware hiding the disk space, particularly because my family had installed some kind of tune up software (the kind that constantly pops up and tries to sell you solutions). I uninstalled it months ago but I failed to notice the space problem until now so I don't know if there is any connection.
I'll be grateful for any suggestions.
Laptop i5
Windows 7 home premium 64 bit
(I'm not sure if this belongs in hardware but since I don't know what the source of the problem is I'll post under hard drives).
The drive has been scanned and defragged. I've run Spybot and Malwarebytes and Avast is running. Recycle bin has been emptied, temp files removed, etc. I thought the problem might have been malware hiding the disk space, particularly because my family had installed some kind of tune up software (the kind that constantly pops up and tries to sell you solutions). I uninstalled it months ago but I failed to notice the space problem until now so I don't know if there is any connection.
I'll be grateful for any suggestions.
Laptop i5
Windows 7 home premium 64 bit
(I'm not sure if this belongs in hardware but since I don't know what the source of the problem is I'll post under hard drives).