Thanks, the VZ support came from Manilla -- I'm wondering how they can determine that nothing is being blocked at their end? I can log on to the troublesome site from any other location with my same laptop computer and no problem. How do I push these guys -- I need access to that site from home??
Usually for isp's there is only a select few ports that are blocked so if you are using a program that uses a port that isn't on their block list then they know. This doesn't mean that your equipment may not be configured properly and teh block could be possibly on your end still.
As for their tech support that was a few years back that I worked for them but when I was there they had teams of like 10 with a manager which was tier 1. Then they had tier 2 which was the advanced techs. The tier 2 techs can make calls out of the support center to the network engineers and such so if I was to talk to anyone it would be tier 2. Thats how it worked back in the day when I was there.