Windows 7 - User account problem

[just_me1001]

Hello

Today i've turned on my pc and on the windows welcome screen i saw this message(for nor reason):
"Preparing your desktop..."

When it finished(and loaded windows) i saw that all my data on my desktop and in some other places were gone!
When i looked in 'C:\Users' folder i noticed that it has 2 folders(accounts):
1) user (old)
2) user.user-PC (new)

In the 'user' folder i can find all my data i used to have!
So i thought i should be able to log-in to it and use that account.
But, when i go to the user account settings in control panel it doesn't find any other accounts.

Why did this happen? How can i fix it?

 

[ksiemb]

Hello

Today i've turned on my pc and on the windows welcome screen i saw this message(for nor reason):
"Preparing your desktop..."

When it finished(and loaded windows) i saw that all my data on my desktop and in some other places were gone!
When i looked in 'C:\Users' folder i noticed that it has 2 folders(accounts):
1) user (old)
2) user.user-PC (new)

In the 'user' folder i can find all my data i used to have!
So i thought i should be able to log-in to it and use that account.
But, when i go to the user account settings in control panel it doesn't find any other accounts.

Why did this happen? How can i fix it?

I would check for virus and malware immediately

 

[cats_Paw]

Yes, run antivir and anti malware but in safe mode only!
regular mode is almost useless for well written malware/viruses.

Also it sounds like someone took your PC to factory settings (this is more common in laptops, is it a laptop?).

 

[ksiemb]

Yes, run antivir and anti malware but in safe mode only!
regular mode is almost useless for well written malware/viruses.

Also it sounds like someone took your PC to factory settings (this is more common in laptops, is it a laptop?).

Just a clarification:
That is not good advice (safe mode only), In the case of Malwarebytes, in particular, Safe Mode scanning is only recommended if you cannot run in Normal Mode. The "Well written" malware, as you mention, can cause the scanners not to operate in Normal mode, but there are ways to circumvent that. As you know, safe mode loads a limited nbr of resources. If an infected one happened not to be loaded, well, it would not be detected. Also, not all infections may be active in safe mode for the same reason, their entry points are not loaded. So, if safe mode scanning is recommended, I suggest you also mention to run the same scans in normal mode once they reboot.