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Keyboard/Mouse Stops working at login screen but during boot up and BIOS it work

Last response: in Windows XP
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February 19, 2013 11:49:37 AM

My keyboard and mouse were working just fine yesterday, then today they are not working when I get to the start-up page. I am using Windows XP Professional. When I plug other USB devices, they can draw power from the PC with no problem.
February 19, 2013 3:46:57 PM

Do they work in safe mode (F8), or other user?
Try a system restore. (start >run>msconfig>launch system restore. Choose a date before the problem happened.
Check if event viewer caught anything.

If not,and...
If this is a laptop, try removing the battery and run only on cable.
Also U can try, remove cable and battery, hold down power button for 30 seconds or more, then put back and see if keyboard/mouse are working.

U might still need to check Bios settings related to Keyboard, mouse (usb stuff)


:hello: 
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January 15, 2014 2:45:09 PM

Old post but I notice a lot of people seem to have this issue which is often virus related. Stright up XP repair can incur problems especially if the OS has been updated to SP3+

After checking all other common possibilities such as correct BIOS USB settings and USB connector integrity....and your keyboard works in BIOS or sys selection......


Warning Do not use the procedure that is described in this article if your computer has an OEM-installed operating system. The system hive on OEM installations creates passwords and user accounts that did not exist previously. If you use the procedure that is described in this article, you may not be able to log back into the recovery console to restore the original registry hives.

Copying the system hive from a Restore point akso avoids the problem. You can use this procedure to do so:

Once booted to the Recovery Console, you should be at a C:\Windows> prompt. If your drive letter is not C, use the correct one for your system in the rest of this procedure.
Type the following and press Enter after each line.
There are spaces between the different colors.
CD System32\Config
Ren system system.bak
CD \
CD system~1\_resto~1
If it gives an "Access Denied" error, type Exit and let the system reboot.
Re-enter the Recovery Console and start from step 3
Dir
This will list all the Restore Point folders. They are named rpX, where X is a number.
The highest number will be the latest restore point.
Pick the second to the last RP number, e.g, if the last number is 22, use 21 for X
Note the Date of the folder as well.
CD rpX
CD snapshot
Copy _registry_machine_system C:\Windows\system32\config\system
Exit
See if you can now log into Windows.
Once back into Windows, do a System Restore to the same date as the date of the RP folder you used.
If that doesn't work, try an earlier Restore Point folder. If none of them work, then try the Repair folder, or do a Repair installation of Windows.
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January 19, 2014 7:11:52 AM

I want to thank you sir for that suggestion.
My issue was not during boot from a shutdown state, but during wake-up from sleep, and I am on a laptop with Win8 pro (did not update to Win 8.1). I had worked until past 3 am yesterday and I just put it on sleep (so the issue did not arise from updates), I have no memory of saving my files or whatever, so for me to reboot would be a disaster. I put it back to sleep and wake back up a number of times but didn't work. I read this thread from my phone and removed the battery while again on sleep and it worked!!!
Thank you so much for saving me. You are the only one who mentioned laptops.
Ves

me 1 said:
Do they work in safe mode (F8), or other user?
Try a system restore. (start >run>msconfig>launch system restore. Choose a date before the problem happened.
Check if event viewer caught anything.

If not,and...
If this is a laptop, try removing the battery and run only on cable.
Also U can try, remove cable and battery, hold down power button for 30 seconds or more, then put back and see if keyboard/mouse are working.

U might still need to check Bios settings related to Keyboard, mouse (usb stuff)


:hello: 


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l
!