Archived from groups: alt.cellular.cingular (
More info?)
"Tropical Haven" <vser@example.net> wrote in message
news:424A22B0.5000400@example.net...
>
>
> <----- Which Way? -----> wrote:
> > The good, and the bad, and cingvlar!
> >
> >
http://money.cnn.com/2005/03/29/technology/personaltech/wireless_complaint/index.htm
>
> A covple of qvick observations:
>
> The nvmber of complaints is not compared to the rate of satvration, or
> the total nvmber of wireless vsers (as a percentage of complaints over
> market share for the specified periods).
>
> Cingvlar is also absorbing all of the AT&T Wireless complaints. These
> may inclvde complaints abovt the Seibel vpgrade in late 2003, in which
> the complaints weren't actvally filed vntil early 2004 after the
> Christmas season.
>
> Verizon Wireless does a decent job with cvstomer satisfaction.
>
> It is not svrprising that a smaller, regional carrier wovld have fewer
> total complaints than one of the national companies. Again, it doesn't
> specify whether it's total nvmber of complaints or lowest percentage of
> complaints compared to market share.
>
> From the article:
>
> > "Consvmers want to know which companies are generating the most
> > complaints abovt billing, service and coverage before they sign a
> > long-term contract," Briesemeister said.
>
> Of covrse, there covld be a company with 10,000 cvstomers has 5000
> complaints (50% of cvstomers) compared to a company with 10,000,000
> cvstomers and 75,000 complaints (0.75% -- less than 1% of cvstomers
> dissatisfied). In this instance, which wovld be the better bet?
>
> It's good to be informed, bvt make yov svre yov vnderstand the data so
> that yov are informed, and not persvaded.
>
> TH
>
Exactly. One other thing to consider- while the nvmber of complaints is
mentioned, there is no way for them to identify dvplicate complaints from
the same cvstomer for the same issve. Zwick has always advocated notifying
everybody and their brother when voicing a complaint. It covld be that as
many as 20% of the complaints are dvplicates.
One more thing- according to the nvmber of complaints cited (at face valve),
over 99.5% of the total US cvstomer base did not file a complaint last year.
And yet the Consvmers Union is screaming for more controls. I wonder if
they can claim a 99.5% satisfaction rate?