My son bought a used Alienware computer off Ebay in May. It worked fine up until 2 days ago when the monitor failed to come out of hibernation. Multiple reboot attempts, disconnecting power to both monitor and tower, removing graphics cards and reseating, and reconnecting the cable have all failed. On boot up there is no monitor activity until windows starts and then the typical windows graphic comes on but after that the screen goes to dark blue and there is only a very large mouse pointer visible on it. Clicking the mouse does nothing.
Here is the system:
OS: Windows Vista Ultimate
Processor: Intel Xeon Processor 3.6 GHz w/EM64T 800 MHz FSB w/ 1MB cache
Memory: 2GB dual channel DDR2 ECC SDRAM at 400 MHz
Sound Card: Creative Sound Blaster Audigy 2 ZS Platinum Pro High Def 7.1 surround with Dual Firewire (IEEE 1394)
chassis: Alienware ALX Full-Tower Case
Motherboard: Alienware X2 SLI-ready Motherboard
Optical Drive One: Lite-On 16X DVD / 52X36X52X CD-RW Drive
Optical Drive Two: NEC ND-3520 16X Dual Layer DVD+/- R/W drive
Media Reader: Alienware 10 in 1 Digital Media Reader/Writer
System Drive: Extreme Performance - Serial ATA Raid ) - 148GB (74GB x 2) Serial ATA 10,000 RPM w/ 16MB Cache
Storage Drive: Extreme Performance - Serial ATA Raid 0 - 500GB (250GB x 2) Serial ATA 7,200 RPM w/16MB Cache
Power Supply: PS TurboCool 510-ATX-PFC (cont. power 510W, peak 650W)
Thermal Management System: Alienware ALX Active Cooling System (by Koolance) plus Vantec Stealth 12V 0.08Amp case fan and Vantec Stealth 12 V 0.1Amp fan mounted on inside wall of case
Graphics Processor: Dual NVIDIA GeForce 6800 Ultra PCI Express 512MB DDR3 with NVIDIA SLI Technology
Chassis Upgrades: AlienIce 2.0 Video Cooling System with Acoustic Dampening
I am operating on the assumption that either the graphics card or the motherboard PCI-e slots are shot. (The weird thing is the fact that the windows logo graphic shows on boot up.) Anyway, my question is given this setup what would y'all suggest I salvage and what should I start over with?
My son plays MMOs like Eve Online and Lord of the Rings Online as well as Starcraft. He is not a hard-core gamer, just wants a machine that will keep up with the graphics demands of these games. He went against our advice when he bought this system because all of his friends told him how great and cool Alienware is and he thought he was getting a bargain. Meanwhile with shipping we now have $600 invested and it won't boot. To clarify, the power supply comes on and the hard drive spins, etc. we just don't get anything from the monitor but the windows logo then the freaky large mouse pointer. It was performing fine up until then.
I just want to be able to provide my son with a decent system without sinking too much more into this abyss
Here is the system:
OS: Windows Vista Ultimate
Processor: Intel Xeon Processor 3.6 GHz w/EM64T 800 MHz FSB w/ 1MB cache
Memory: 2GB dual channel DDR2 ECC SDRAM at 400 MHz
Sound Card: Creative Sound Blaster Audigy 2 ZS Platinum Pro High Def 7.1 surround with Dual Firewire (IEEE 1394)
chassis: Alienware ALX Full-Tower Case
Motherboard: Alienware X2 SLI-ready Motherboard
Optical Drive One: Lite-On 16X DVD / 52X36X52X CD-RW Drive
Optical Drive Two: NEC ND-3520 16X Dual Layer DVD+/- R/W drive
Media Reader: Alienware 10 in 1 Digital Media Reader/Writer
System Drive: Extreme Performance - Serial ATA Raid ) - 148GB (74GB x 2) Serial ATA 10,000 RPM w/ 16MB Cache
Storage Drive: Extreme Performance - Serial ATA Raid 0 - 500GB (250GB x 2) Serial ATA 7,200 RPM w/16MB Cache
Power Supply: PS TurboCool 510-ATX-PFC (cont. power 510W, peak 650W)
Thermal Management System: Alienware ALX Active Cooling System (by Koolance) plus Vantec Stealth 12V 0.08Amp case fan and Vantec Stealth 12 V 0.1Amp fan mounted on inside wall of case
Graphics Processor: Dual NVIDIA GeForce 6800 Ultra PCI Express 512MB DDR3 with NVIDIA SLI Technology
Chassis Upgrades: AlienIce 2.0 Video Cooling System with Acoustic Dampening
I am operating on the assumption that either the graphics card or the motherboard PCI-e slots are shot. (The weird thing is the fact that the windows logo graphic shows on boot up.) Anyway, my question is given this setup what would y'all suggest I salvage and what should I start over with?
My son plays MMOs like Eve Online and Lord of the Rings Online as well as Starcraft. He is not a hard-core gamer, just wants a machine that will keep up with the graphics demands of these games. He went against our advice when he bought this system because all of his friends told him how great and cool Alienware is and he thought he was getting a bargain. Meanwhile with shipping we now have $600 invested and it won't boot. To clarify, the power supply comes on and the hard drive spins, etc. we just don't get anything from the monitor but the windows logo then the freaky large mouse pointer. It was performing fine up until then.
I just want to be able to provide my son with a decent system without sinking too much more into this abyss