Alright, so I've got this HP Envy 17 laptop, it's got an i7 720QM processor. Now right off the bat, I noticed hot temperatures. I'd not be able to put it on my lap, it'd be too hot, but even on a desk or table, it would be quite hot. The battery life was also typically an hour under minimal usage, quite bad.
So I started to look into the issue. I clocked it at 80+ Celsius while playing Modern Warfare 2, and I've even had it shutdown to prevent overheating in Fallout New Vegas.
Naturally, I went to HP and said, here's my problem. They noted it and we decided we'd send it back for repairs. So I sent it back and they replaced the fan and heatsink, which was there solution to the issue.
However, I get it back from HP, and it's really not any better than before. I turn it on and right away, I'm getting 60 degrees, so I know something's wrong with it still. While I know that the TJ Max is 100 for this processor, that is the maximum, and under low CPU usage (2-20%), it shouldn't get that hot. I ran a stress test and I've gotten up to 11 from the TJ Max, which really isn't good. They say to stay outside 10 degrees from the TJ Max, and 11-15 away from it isn't so great. I get considerably close while just running games (on a gaming laptop no less).
My other concern is the fact I'm exceeding the TDP. I've done my homework on the TDP, enough to know it's not the theoretical maximum. However, Intel states that the theoretical maximum is unlikely to ever be met using realistic applications. And aside from that, whether or not we consider the TDP to be the maximum or not, I shouldn't exceed it at 20% CPU usage. I'm using and it fluctuates up to 20%, and then the CPU power clocks at 55W, which is 10W above the TDP. I am using CPUID Hardware Monitor to check it, which I was recommended by the chat support agent from HP to use to check my thermal sensors.
I've already sent it back for repairs and HP is telling me they'll gladly try to fix it again. I'd rather diagnose this issue because I'm tired of the poor performance of this expensive laptop. HP has confirmed this issue is indeed something that needs repairs.
I'm trying to diagnose what the causes to an issue like this could be. I believe it's likely a battery controller issue, but I noted to HP that I suspected the battery controller (which accounts for the poor battery life as well), so I assume they would check it (I'll confirm with the manager). The fluctuations makes me believe the battery controller is an issue, because it normally stays at 15W but frequently spikes to 55W, and with the poor battery life (less than they tell me it should be), it all suggests the battery controller.
If someone could provide me assistance in trying to sort out the issue, I'd appreciate it. I intend to contact the manager again next week, he is supposed to get the specifications for the thermal values I should get. I don't intend to repair the notebook until either Christmas break (depending on the time they quote me), or May because of a constant need for it (I'm in a CS major program). Thanks.
So I started to look into the issue. I clocked it at 80+ Celsius while playing Modern Warfare 2, and I've even had it shutdown to prevent overheating in Fallout New Vegas.
Naturally, I went to HP and said, here's my problem. They noted it and we decided we'd send it back for repairs. So I sent it back and they replaced the fan and heatsink, which was there solution to the issue.
However, I get it back from HP, and it's really not any better than before. I turn it on and right away, I'm getting 60 degrees, so I know something's wrong with it still. While I know that the TJ Max is 100 for this processor, that is the maximum, and under low CPU usage (2-20%), it shouldn't get that hot. I ran a stress test and I've gotten up to 11 from the TJ Max, which really isn't good. They say to stay outside 10 degrees from the TJ Max, and 11-15 away from it isn't so great. I get considerably close while just running games (on a gaming laptop no less).
My other concern is the fact I'm exceeding the TDP. I've done my homework on the TDP, enough to know it's not the theoretical maximum. However, Intel states that the theoretical maximum is unlikely to ever be met using realistic applications. And aside from that, whether or not we consider the TDP to be the maximum or not, I shouldn't exceed it at 20% CPU usage. I'm using and it fluctuates up to 20%, and then the CPU power clocks at 55W, which is 10W above the TDP. I am using CPUID Hardware Monitor to check it, which I was recommended by the chat support agent from HP to use to check my thermal sensors.
I've already sent it back for repairs and HP is telling me they'll gladly try to fix it again. I'd rather diagnose this issue because I'm tired of the poor performance of this expensive laptop. HP has confirmed this issue is indeed something that needs repairs.
I'm trying to diagnose what the causes to an issue like this could be. I believe it's likely a battery controller issue, but I noted to HP that I suspected the battery controller (which accounts for the poor battery life as well), so I assume they would check it (I'll confirm with the manager). The fluctuations makes me believe the battery controller is an issue, because it normally stays at 15W but frequently spikes to 55W, and with the poor battery life (less than they tell me it should be), it all suggests the battery controller.
If someone could provide me assistance in trying to sort out the issue, I'd appreciate it. I intend to contact the manager again next week, he is supposed to get the specifications for the thermal values I should get. I don't intend to repair the notebook until either Christmas break (depending on the time they quote me), or May because of a constant need for it (I'm in a CS major program). Thanks.
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