Ping and Tracert - General Failure

Hello, i was hoping to get some help with the general failure message i am getting during Ping and Tracert.

Ping www.google.com
Pinging www.l.google.com [74.125.67.99] with 32 bytes of data:
Reply from 74.125.67.99: bytes=32 time=22ms TTL=50
Reply from 74.125.67.99: bytes=32 time=24ms TTL=50
Reply from 74.125.67.99: bytes=32 time=21ms TTL=50
General failure.

Ping statistics for 74.125.67.99:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 24ms, Average = 22ms


Tracing route to www.l.google.com [209.85.225.105]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1
  2    13 ms     9 ms    11 ms  10.188.64.1
  3    11 ms    11 ms    10 ms  96-34-67-148.static.unas.sc.charter.com [96.34.6
7.148]
  4    14 ms    10 ms    11 ms  96-34-67-200.static.unas.sc.charter.com [96.34.6
7.200]
  5    12 ms    12 ms    13 ms  96-34-67-178.static.unas.sc.charter.com [96.34.6
7.178]
  6    30 ms    12 ms    13 ms  96-34-67-180.static.unas.sc.charter.com [96.34.6
7.180]
  7    14 ms    21 ms    13 ms  crr01spbgsc-tge-0-0-0-7.spbg.sc.charter.com [96.
34.64.39]
  8    20 ms    17 ms    18 ms  96-34-72-38.dhcp.unas.mo.charter.com [96.34.72.3
8]
  9    27 ms    19 ms    19 ms  bbr02sghlga-tge-0-1-0-0.sghl.ga.charter.com [96.
34.2.44]
 10    24 ms    19 ms    19 ms  prr01atlnga-tge-2-1.atln.ga.charter.com [96.34.3
.19]
 11    21 ms    19 ms    20 ms  74.125.51.249
 12    20 ms    20 ms    21 ms  72.14.233.54
 13    45 ms    52 ms    42 ms  209.85.242.214
 14  General failure.

Trace complete.


Router: Netgear WPN824v3
Wireless Adapter: Netgear WPN311

I'm running window vista ultimate x64 and was using the driver i found on the Netgear Forums since there are no official 64 bit drivers, but windows update decided there was a better one available and changed it to that one. I believe the name to be Atheros.

I've searched google and have only found people having issues with their firewalls and anti-virus. I however do not have any.

I play a lot of Online games and believe this may be the problem of my random ping spikes in game.

Anyone have any ideas?
3 answers Last reply
More about ping tracert general failure
  1. Saw a suggestion that it may be wireless interference. Can you try plugging in directly & see what happens?

    Anything that could be interfering - are you near other wireless users? Microwave?
  2. gtvr said:
    Saw a suggestion that it may be wireless interference. Can you try plugging in directly & see what happens?

    Anything that could be interfering - are you near other wireless users? Microwave?


    I have a television sitting right in front of the router and modem.

    Would that be a possibility?
  3. Not that I know of, but try unplugging it & any other electronics there (stereo/DVD player etc).

    Do you have the option of plugging directly into the router and trying that? For troubleshooting, it's always good to rule out 1 thing at a time.
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