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Ping and Tracert - General Failure

Last response: in Networking
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March 10, 2010 5:28:09 AM

Hello, i was hoping to get some help with the general failure message i am getting during Ping and Tracert.

  1. Ping www.google.com
  2. Pinging www.l.google.com [74.125.67.99] with 32 bytes of data:
  3. Reply from 74.125.67.99: bytes=32 time=22ms TTL=50
  4. Reply from 74.125.67.99: bytes=32 time=24ms TTL=50
  5. Reply from 74.125.67.99: bytes=32 time=21ms TTL=50
  6. General failure.
  7.  
  8. Ping statistics for 74.125.67.99:
  9. Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
  10. Approximate round trip times in milli-seconds:
  11. Minimum = 21ms, Maximum = 24ms, Average = 22ms


  1. Tracing route to www.l.google.com [209.85.225.105]
  2. over a maximum of 30 hops:
  3.  
  4. 1 1 ms 1 ms 1 ms 192.168.1.1
  5. 2 13 ms 9 ms 11 ms 10.188.64.1
  6. 3 11 ms 11 ms 10 ms 96-34-67-148.static.unas.sc.charter.com [96.34.6
  7. 7.148]
  8. 4 14 ms 10 ms 11 ms 96-34-67-200.static.unas.sc.charter.com [96.34.6
  9. 7.200]
  10. 5 12 ms 12 ms 13 ms 96-34-67-178.static.unas.sc.charter.com [96.34.6
  11. 7.178]
  12. 6 30 ms 12 ms 13 ms 96-34-67-180.static.unas.sc.charter.com [96.34.6
  13. 7.180]
  14. 7 14 ms 21 ms 13 ms crr01spbgsc-tge-0-0-0-7.spbg.sc.charter.com [96.
  15. 34.64.39]
  16. 8 20 ms 17 ms 18 ms 96-34-72-38.dhcp.unas.mo.charter.com [96.34.72.3
  17. 8]
  18. 9 27 ms 19 ms 19 ms bbr02sghlga-tge-0-1-0-0.sghl.ga.charter.com [96.
  19. 34.2.44]
  20. 10 24 ms 19 ms 19 ms prr01atlnga-tge-2-1.atln.ga.charter.com [96.34.3
  21. .19]
  22. 11 21 ms 19 ms 20 ms 74.125.51.249
  23. 12 20 ms 20 ms 21 ms 72.14.233.54
  24. 13 45 ms 52 ms 42 ms 209.85.242.214
  25. 14 General failure.
  26.  
  27. Trace complete.


Router: Netgear WPN824v3
Wireless Adapter: Netgear WPN311

I'm running window vista ultimate x64 and was using the driver i found on the Netgear Forums since there are no official 64 bit drivers, but windows update decided there was a better one available and changed it to that one. I believe the name to be Atheros.

I've searched google and have only found people having issues with their firewalls and anti-virus. I however do not have any.

I play a lot of Online games and believe this may be the problem of my random ping spikes in game.

Anyone have any ideas?
March 10, 2010 5:58:01 PM

Saw a suggestion that it may be wireless interference. Can you try plugging in directly & see what happens?

Anything that could be interfering - are you near other wireless users? Microwave?
March 11, 2010 1:28:10 AM

gtvr said:
Saw a suggestion that it may be wireless interference. Can you try plugging in directly & see what happens?

Anything that could be interfering - are you near other wireless users? Microwave?


I have a television sitting right in front of the router and modem.

Would that be a possibility?
March 11, 2010 10:31:30 AM

Not that I know of, but try unplugging it & any other electronics there (stereo/DVD player etc).

Do you have the option of plugging directly into the router and trying that? For troubleshooting, it's always good to rule out 1 thing at a time.
!