Toshiba external hard drive doesnt work, what can i do?

My toshiba 320 gb model HDDR320E03X external hard drive doesnt work, i havent drop it, the computer kinda recognize it sometimes, in my computer appears the" D" but doesnt open, , the external drive light is on,and after a while is telling that the disc need to be format, which i cancel, cause i dont wanna loose my files, what can i do?
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  1. Duplicate post. Please read reply to your later post: http://www.tomshardware.co.uk/forum/288645-14-toshiba-hard-drive

    Please refrain from posting same problem twice, just be patient!
    If you wish to post on the same problem, use the thread you've already started instead of starting a new one.
    Thank you.
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