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Blue screens from hell

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  • Cyberpower
  • Systems
Last response: in Systems
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June 28, 2010 11:35:09 AM

well i got my computer in February from cyberpower. its not a super gaming computer only a radeon 4650 1gb graphics card, dual core, and 4 gigs of ram, and 600 watt power supply. at the time my budget was not that great so a $500 desktop was all i could afford. i have been receiving blue screens for the past 3 weeks and i have no idea why. its rather annoying because recently they occur on startup. the games i play are all either old school or things built for my specs so im not overloading my system. here are the rest of the specs:

CD: LG 22X DVD±R/±RW + CD-R/RW Dual Layer Drive (BLACK COLOR)
CD2: None
CAS: Azza Orion Gaming Mid-Tower Case with See-Thru Side Panel [-27] (Silver with Blue Lightning)
CASUPGRADE: None
CS_FAN: Default case fans
CPU: AMD Athlon™II X2 240 Dual-Core CPU w/ HyperTransport Technology [-194]
FAN: AMD ATHLON64 CERTIFIED CPU FAN & HEATSINK [-6]
HDD: Single Hard Drive (500GB SATA-II 3.0Gb/s 16MB Cache 7200RPM HDD [-35])
MULTIVIEW: Xtreme Performance in SLI/CrossFireX Gaming Mode Supports Single Monitor
MOTHERBOARD: Asus M4A78LT-M LE AM3 DDR3 AMD 760G/SB710 Chipset DDR3 mATX w/ Integrated ATI Radeon 3000, 7.1 HD Audio, GbLAN, USB2.0, SATA-II RAID, 1 Gen2 PCIe, 1 PCIe X1 & 2 PCI [-20]
MEMORY: 4GB (2GBx2) PC1333 DDR3 PC3 10666 Dual Channel Memory (Corsair or Major Brand)
NETWORK: Onboard Gigabit LAN Network
OS: Microsoft® Windows® 7 Home Premium (64-bit Edition)
POWERSUPPLY: 600 Watts Power Supplies (XtremeGear SLI/CrossFireX Ready Power Supply)
SOUND: HIGH DEFINITION ON-BOARD 7.1 AUDIO
USB: Built-in USB 2.0 Ports
VIDEO: ATI Radeon HD 4650 1GB DDR2 PCI-Express DVI-I & TVO [-79] (Major Brand Powered by ATI)
WNC: PCI Wireless 802.11g 54Mbps Network Interface Card


any help would be great because i have to deal with a time zone difference to contact cyberpower

More about : blue screens hell

June 28, 2010 7:10:46 PM

Can you post some of the error codes on here? might help someone find a root of your trouble faster :) 
One thing I'd say is try installing a 32bit windows on another hard drive, see how that goes, I have Xp32 and Win7 64,
I've had loads of Bsods ranging from memory controllers, incompatible hardware issues, driver errors, and it is damn frustrating,
but if I boot on 32bit, no problems whatsoever.
Make sure your Win7 is fully updated etc, one problem I had was whenever it reset, it wiped anything id installed, gfx drivers, antivirus.
but the more info you can give, the more likely someone can point you in the right direction,
Moto
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June 30, 2010 3:51:59 AM

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 24
BCP1: 00000000001904FB
BCP2: FFFFF880027BB0F8
BCP3: FFFFF880027BA960
BCP4: FFFFF800030DEC53
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\062710-16270-01.dmp
C:\Users\Brian\AppData\Local\Temp\WER-27456-0.sysdata.xml


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8000320290D
BCP3: FFFFF8800618DF20
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1


Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8004A0B4E0
BCP2: FFFFF88003CFAEF0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmdag.sys
Server information: be1a11de-bfc0-47f3-a8af-b26fa9acb779




Address a problem with ATI Graphics Driver
ATI Graphics Driver has stopped working properly.

A driver update, if available, might prevent this problem from recurring.

There are several ways of locating and installing driver updates, but it is best to let Windows do this for you. Try the first step below, which describes the process. If it doesn't produce a driver update that solves the problem, then try the remaining steps in the order given.

none of these steps are anything useful by the way
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July 4, 2010 12:01:37 PM

You've tried updating the graphics drivers?
does it still bluescreen using the onboard gfx?
might be a defective card, try drivers first, then uninstall card and see if it behaves without the card.
Moto
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July 7, 2010 10:42:56 AM

just dont buy cyberpower then...
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July 9, 2010 11:49:45 AM

ive been happy with the computer. ive had less problems on this then ive ever had on any name brand. i tried the drivers uninstalll/reinstall if that doesnt work ill talk with cyberpower and send it in to them.
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July 9, 2010 6:43:01 PM

Im afraid thats looking like your option, Sorry no-one on heres been more interested in helping you :( 
Moto
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July 10, 2010 2:25:52 AM

thanks moto. i figured that it would come to this. the only complaint against cyberpower is the fact that i have to pay the shipping fee for warrenty service.
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July 10, 2010 9:32:43 AM

I'd push for them re-imbursing you for that as well,
Not sure what your laws are for consumer stuff, but in the Uk we have a government body called Trading standards, and assuming my case is a valid one, I'd push for postal refunds, mention the inconvenience involved etc etc, it usually works for me :) 
Moto
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July 10, 2010 11:10:26 AM

since even they think its my graphics card im gonna ask if i can just send that and they send the replacement part. im in the US so companies can get away with bad business practices but thus far cyberpower has been good to me. if not then ill just buy a new graphics card to upgrade my old one. i build the pc to be upgraded when i need to.
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July 10, 2010 2:27:33 PM

quick question. if the computer in question were moved around a bit, like packed up and moved several times. could that make the graphics card loose somehow enough that it acts up.
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July 10, 2010 4:24:46 PM

If you move your pc about a bit (Car journey,subway,bus etc) you should as a good habit check screws/ expansion cards for security yes,
Moto
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July 10, 2010 6:58:45 PM

ok well i unpluged the card last night and made sure it was secure in the pci express slot so we will see. one more bluescreen and im just going to send it in
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July 10, 2010 9:39:30 PM

just as a random thoguht, have you ran Memtest? might be you have a bad stick of ram in there,
just google memtest as an iso image, burn it to a cd set pc to boot from disc and it tests your memory, read up a bit on it befrore you start tho, ive only used it once myself :) 
Moto
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!