I was getting an error message on my Dell XPS that my battery was low, so I replaced it. I didn't record the systems bios.. because I didn't know I needed too. Now the system won't boot. I contacted a dell chat tech and he went through several things and wants to reinstall windows. First hes had me put the old battery back in and still the same problem. I thought that i could choose to repair instead of install. It gets to where it says, enter to install windows.. R - to repair or ESC to quit and it all freezes.. Almost like the keyboard stops working. Where do I go from here. The dell dude said, I'll call you back in 3 to 4 hours! I have in now running some diagnostics on the hard drive.