Greetings:
For many years, I hook up my Motorola Surfboard SB4100 cable modem to my Netgear Router RT314 and everything works fine. Since Comcast HSI, change new ip address, dns, gateway etc every month or two, I just have to plug-in new parameters into the router and everything works fine. For unknown reason, nothing seems to works lately (no I don't install any new software or hardware) e.g I don't have any access to the internet (Comcast techsupport have no clues and couldn't help me out). If I hookup the Cable modem directly to my computer with tripple boot OS (Win98SE, Win2k prof. sp4, XP Prof. sp1), I am able to access to the internet again under Win98SE and Win2K and I can get an ip address, dns, gateway parameters etc using winipcfg and ipconfig /all for Win2K. However, I am unable to connect to the internet and get ip address under XP OS. I get a "Page can not be displayed" and the following ip information:
Windows IP Configuration
Host Name . . . . . . . . . . . . : jupiterxp
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Network Bridge:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : MAC Bridge Miniport
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 196.245.135.138
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
--------------------
If I hook up the modem to the router and plug-in all the parameters as I usually do, I get an error message
DETECT ERROR ON ROUTER
Error: CAN NOT GET THE WAN MAC ADDRESS
at the end of the "Wizard" setup.
I unplug the power cord from the router and the Surfboard for many hours and still no luck. Does anyone have a clue what could be wrong?
Thanks in advance for your time and help.
For many years, I hook up my Motorola Surfboard SB4100 cable modem to my Netgear Router RT314 and everything works fine. Since Comcast HSI, change new ip address, dns, gateway etc every month or two, I just have to plug-in new parameters into the router and everything works fine. For unknown reason, nothing seems to works lately (no I don't install any new software or hardware) e.g I don't have any access to the internet (Comcast techsupport have no clues and couldn't help me out). If I hookup the Cable modem directly to my computer with tripple boot OS (Win98SE, Win2k prof. sp4, XP Prof. sp1), I am able to access to the internet again under Win98SE and Win2K and I can get an ip address, dns, gateway parameters etc using winipcfg and ipconfig /all for Win2K. However, I am unable to connect to the internet and get ip address under XP OS. I get a "Page can not be displayed" and the following ip information:
Windows IP Configuration
Host Name . . . . . . . . . . . . : jupiterxp
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Network Bridge:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : MAC Bridge Miniport
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 196.245.135.138
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
--------------------
If I hook up the modem to the router and plug-in all the parameters as I usually do, I get an error message
DETECT ERROR ON ROUTER
Error: CAN NOT GET THE WAN MAC ADDRESS
at the end of the "Wizard" setup.
I unplug the power cord from the router and the Surfboard for many hours and still no luck. Does anyone have a clue what could be wrong?
Thanks in advance for your time and help.