[ 4/7/2010 7:04:22 AM] I was hoping you guys could help me out with something else, though. It`s not related to my card, but to a card a friend of mine purchased for his old PC. It was an XFX HD-545X-YNH2 HD 5450 he wanted to install to turn his old HP machine into an HTPC. We couldn`t get it to work at all, though. Through some research on the web, we found it`s actually pretty common for these new ATI PCIe 2.1 cards to fail to be recognized in older systems with PCIe 1.0 or 1.0a x16 slots. Can you shed any light on that matter for me? Is there a work-around of any sort? Most 1.0 and 1.0a motherboards have since lost support, especially pre-built PCs from makes like HP, Acer, Compaq, etc., so there`s no way to get any help from them... Not even a BIOS update. It definitely wasn`t the motherboard. His old 7300LE still worked, and so did 2 of my cards. (8800GT and HD4850)
[BRIAN 4/7/2010 6:48:21 PM] Hi, I`m working on the verification for you. As for the other issue, what is the chipset of the motherboard that he is putting it into? Also, you may want to have him contact HP and flash the motherboard to the latest BIOS on his board. Thanks, Brian.
[BRIAN 4/7/2010 7:10:44 PM] Hi, I got an email back from my webadmins and they have verified your account. You`re all set. Thanks, Brian.
[ 4/7/2010 11:56:35 PM] The motherboard of the HP machine we tried putting the 5450 in is an ASUS-made A8AE-LE with an RS482 chipset. ASUS made these as OEM parts for HP, and unfortunately neither one has a newer BIOS update than what`s already installed on it. I tried re-flashing it with same version in hopes something had changed over the years since it`s release - it hadn`t and still failed to initialize the card. Here`s a link to the actual board:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00496280+tmp_task=prodinfoCategory+lc=en+dlc=en+cc=us+lang=en+product=1831231 I tend to think he`s stuck going back a generation to a 4550 due to it being a PCIe 2.0 card. What he wanted was to get a card with true Dolby streaming, which the 5450 has. Through my own searches on the web, it seems 5000-Series PCIe 2.1 cards just don`t work in a lot of 1.0 motherboards. It just doesn`t make any sense that it`s not fully backwards compatible.
[DANIEL_E 4/9/2010 6:18:52 PM] Hi, unfortunately if that`s the case you`d either need to change the motherboard out or go with a different model card. Daniel
[ 4/9/2010 10:47:34 PM] By different model card, I guess you mean an older generation, as other people have experienced this same issue with 5670 and 5770 cards. I`m looking for an explanation why this happens. PCIe 2.1 cards are supposed to be backwards compatible, just as 2.0 cards are. The primary reason he chose a 5450 card was because of it`s ability to stream Dolby TrueHD and DTS audio. 4000-series cards don`t offer that, so the incentive to use them is lacking. Thanks.
[MARK_C 4/13/2010 1:07:57 AM] Hello XXXXXXX, We don`t have an explanation of why. That is just the way that it is. The motherboard manufacturer didn`t implement the proper support before discontinuing support for the product. Some of them did and some did not. It happens when new standards come out. If he wants those features I would recommend using a GeForce G 210 or GT 220. They have the same audio controller that the 5450 does and are about the same performance. Thank you. Mark
[ 4/13/2010 7:13:47 AM] Thanks for the reply and alternative suggestions, Mark. My friend was able to return it without incurring any restocking fee. I`ll pass along the recommendations. Feel free to close this ticket.
[MARK_C 4/15/2010 12:46:43 AM] Let us know if you need anything else. Thank you. Mark