Toshiba external 3.0 hdd

i just purchased a toshiba 3.0 1 tb external hdd when plugged into 3.0 no go lite comes on goes off does not detect when plugged into 2.0 works fine detected right away my question is why does 3.0 not work when im usin 3.0 usb on m/b
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  1. Hello,

    Check in the BIOS and make sure the USB 3.0 controller is enabled. There may be a couple different USB 3.0 controllers on your MB, so try a different on on the back panel. If using a front USB 3.0 connection, check that there are no bent pins at the MB 19 pin port.
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