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Device wont show up on my computer

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October 1, 2012 3:52:39 AM

Hello,
I've got a hard drive with a heap of school assignments on it. I plugged it in the first time and it worked fine - but now it doesn't! It shows up in the device management section, but next to it is a little yellow warning sign thing. It shows up there, but not in 'My computer' so i can't acess it! I followed Windows device troubleshoot instructions that told me to install some SES device ***, so i did that. Everything is exactly the same except there is no little warning sign next to the device anymore. But it still wont show up in My computer! down the bottom it has the whole safely remove hardware and eject media thing going... but i still can't access it! I've tried everything!

thanks!
a b G Storage
October 1, 2012 4:50:32 AM

Tyra_ said:
Hello,
I've got a hard drive with a heap of school assignments on it. I plugged it in the first time and it worked fine - but now it doesn't! It shows up in the device management section, but next to it is a little yellow warning sign thing. It shows up there, but not in 'My computer' so i can't acess it! I followed Windows device troubleshoot instructions that told me to install some SES device ***, so i did that. Everything is exactly the same except there is no little warning sign next to the device anymore. But it still wont show up in My computer! down the bottom it has the whole safely remove hardware and eject media thing going... but i still can't access it! I've tried everything!

thanks!



You may need to go into Disk Managment and assign a drive letter to it.
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a b G Storage
October 1, 2012 4:55:26 AM

You can right-click on the My Computer icon on the desktop and select "Manage".
Once that opens click on the part that says "Disk Management".

you should see your list of drives and the partitions.
when you see the drive that matches the one that you have been looking for, you can right-click on it, and select "Assign drive letter" and pick a drive letter (don't pick A or B).
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a c 316 G Storage
October 1, 2012 8:23:22 PM

It sounds like you may have a WD product, maybe a My Book or a Passport. The SES driver enables certain specific functions, eg password protection, LED control. It is not necessary for normal storage operations.

http://community.wdc.com/t5/WD-Software/WD-SmartWare-FA...

If assigning a drive letter doesn't work, then could you run the following utilities?

http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.ex...
http://www.hdsentinel.com/

UVCView will tell us about the bridge board or bridge IC inside the enclosure. This is what you see in Device Manager.

HD Sentinel will tell us about the hard drive inside the enclosure. This is what shows up in Disk Management.
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