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Toshiba portable hard drive is not working properly

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October 3, 2012 1:46:47 PM

Hello,

I have a TOSHIBA portable hard drive 1TB, when I plug it into my TOSHIBA laptop it makes the usual sound, the white light on the hard drive blink and I can hear and fell the hard drive buffering. The problem is that my laptop does not respond, it does not show the auto-play pop up windows nor it shows under drives on my PC. I have tried with another computer and the problem still remains.

I already uninstalled the USB drivers on device manager and rebooted the computer and still no luck.

If I can even just get the information out it would be fine.

I have a TOSHIBA SATELLITE L505
Windows 7 HOME PREMIUM 64x

If someone can guide me thru on how to fix it or get at lease the information that I have in there it would save my day.

Regards!!!

a b G Storage
October 3, 2012 2:02:52 PM

In the control panel, find "Administrative TOols" and open up "COmputer Management".

Inside this, open up "Storage" just underneath "System tools", then open up the only option "Disk Mangement".

Inside this panel, you will see all your drives, hard or soft. See if you can see that 1TB drive listed. It'll be listed as "Disk" followed by a number. THe number starts from "0", so the first hard drive is "Disk 0", and so on.


IF IT IS LISTED:

Your drive is working, but some thing is wrong with the drive partitioning or formating. You can try reformating it/repartitioning it right there in the disk management panel. Your drive may have been damaged (usually physical and thermal, and sometimes defects in the drives). If it is damaged, you may NOT be able to complete format or partition.

IF NOT:

Your drive is not recognized at a hardware level. It may have died. This is incredibly common. Double check this by going into the control panel, then device manager, then the drop down list of "Disk Drives". See if your 1TB is listed there, possibly with some yellow or red icons on it indicating that it is not functioning correctly.
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October 10, 2012 1:12:38 AM

Thank you.

I check and it's not listed. Although, when I removed the hard drive it appears and disappear really quick. The computer really tries to recognize it but the hard drive won't cooperate.

I took the hard drive to the IT department were I work and we tested it on a mac and linux base platform and there was no success. :-)

I really want to recover the information. It's really important. I bought the hard drive to prevent file lost but I guess it was not a smart move.

Thank you anyway man!!!!

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a b G Storage
October 10, 2012 2:20:09 PM

romeB said:
Thank you.

I check and it's not listed. Although, when I removed the hard drive it appears and disappear really quick. The computer really tries to recognize it but the hard drive won't cooperate.

I took the hard drive to the IT department were I work and we tested it on a mac and linux base platform and there was no success. :-)

I really want to recover the information. It's really important. I bought the hard drive to prevent file lost but I guess it was not a smart move.

Thank you anyway man!!!!


Does the drive spin up ? (put it up against your ear and see if you can hear it.) If it does, there is a chance that if you simply open up the enclosure, you can get access to the raw drive, and the part that is broken is the interface logic board in the enclosure.

If you want to go the data-recovery route, it is not cheap, but you may be able to find someone who can do this locally. Make SURE to find a specialist, a lot of local shops can TRY to recover data, but if they don't succeed, the drive is sometimes worse than when it started. Try looking around for a data recovery specialist with an advertised dust-free clean room, they'll be able to tinker down to the platter level if necessary (price forgiving).
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