ATI HD3650 not recongised in XP

[Guest]

Hello,

I recently purchase an ATI HD 3650 card and when I attempt to turn it on and power on, my monitor shows a black screen and indicates no signal.

So i tried to use my onboard graphics and just put the new card in the slot and while XP boots it doesn't even recognize the fact that new hardware is even installed?

Any ideas guys

 

[Guest]

Nobody? Here is a readout of my specs if that is of any use to anyone

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600)
Install Language: English (United States)
System Locale: English (United States) Packard Bell NEC PB13303301
System Serial Number: 045391720114
Chassis Serial Number: 50424E
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.00 gigahertz AMD Sempron
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
Not hyper-threaded Board: NEC COMPUTERS INTERNATIONAL MS-6786
Bus Clock: 167 megahertz
BIOS: Phoenix Technologies, LTD V4.4 10/02/2004
Drives Memory Modules c,d
200.04 Gigabytes Usable Hard Drive Capacity
181.67 Gigabytes Hard Drive Free Space

_NEC DVD_RW ND-3530A [CD-ROM drive]
3.5" format removeable media [Floppy drive]

GENERIC USB Storage-CFC USB Device [Hard drive] -- drive 2
GENERIC USB Storage-MSC USB Device [Hard drive] -- drive 4
GENERIC USB Storage-SDC USB Device [Hard drive] -- drive 3
GENERIC USB Storage-SMC USB Device [Hard drive] -- drive 1
ST3200826A [Hard drive] (200.05 GB) -- drive 0, s/n 5ND00P8J, rev 3.02, SMART Status: Healthy 1472 Megabytes Usable Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 200.04 GB 181.67 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Adam 6/16/2010 11:09:18 AM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller None detected
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller Realtek AC'97 Audio for VIA (R) Audio Controller
Unimodem Half-Duplex Audio Device
Virus Protection [Back to Top] new Group Policies
No details available None discovered
Communications Other Devices
Smart Link 56K Voice Modem


TL-WN321G USB Wireless Adapter
primary Auto IP Address: 192.168.1.2 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:1D:0F:BC:49:2E
VIA Compatable Fast Ethernet Adapter
Physical Address: 00:11:09:02:5E:F3

Networking Dns Server: 192.168.1.1

 

[fusion_gtx]

Well, I'm having a little trouble reading what you mean. I'm hoping you mean that you have the card in and just try to use the on-board video and not that you are inserting the card while the machine is booting. I'll go under that assumption with this explanation.

First off, with most motherboards, as soon as they pick up on a video card they will disable on-board video and default to the actual graphics card so you probably wont have any success with trying to use the on board video while the card is installed.

Now, back to the issue of no video. Do you have a 4 or 6 pin power connector on the card. Do you have power plugged into it? If you don't then the card is most likely not getting the power it needs and will either display no video or sometimes just a messed up image. It's also possible that your power supply does not deliver enough power to the card if you have a low end power supply.

Just a few thoughts, let me know if it helps. If not we'll try to narrow it down to something.

 

[Guest]

Hi Fusion.

Yes i'm just using the onboard video to see if windows will recognize the card at all. And yes i powered down completely to slot the new card in

As for the 4 pin or 6 pin, I don't rightly know. If the card is connected internally to the motherboard, doesn't it get the power it needs from that?

 

[Guest]

Anybody have any ideas at all? Little bit miffed....

 

[davcon]

Download and install DriverSweeper
Restart in safemode
purge all ati files
Download drivers from AMD website
Another thing you don't mention is the gpu AGP or PCI
they made both types of that model gpu
make sure you download the appropriate drivers for the slot type

 

[Guest]

The graphics card is the AGP one

I'm not sure how to purge the ATI files?

 

[Guest]

Anyone?

 

[davcon]

Open DriverSweeper in safe mode
check ATI box
clean
install AGP drivers from AMD for 3650