ATI HD3650 not recongised in XP

Hello,

I recently purchase an ATI HD 3650 card and when I attempt to turn it on and power on, my monitor shows a black screen and indicates no signal.

So i tried to use my onboard graphics and just put the new card in the slot and while XP boots it doesn't even recognize the fact that new hardware is even installed?

Any ideas guys
8 answers Last reply
More about hd3650 recongised
  1. Nobody? Here is a readout of my specs if that is of any use to anyone

    Operating System System Model
    Windows XP Professional Service Pack 2 (build 2600)
    Install Language: English (United States)
    System Locale: English (United States) Packard Bell NEC PB13303301
    System Serial Number: 045391720114
    Chassis Serial Number: 50424E
    Enclosure Type: Desktop
    Processor a Main Circuit Board b
    2.00 gigahertz AMD Sempron
    128 kilobyte primary memory cache
    512 kilobyte secondary memory cache
    Not hyper-threaded Board: NEC COMPUTERS INTERNATIONAL MS-6786
    Bus Clock: 167 megahertz
    BIOS: Phoenix Technologies, LTD V4.4 10/02/2004
    Drives Memory Modules c,d
    200.04 Gigabytes Usable Hard Drive Capacity
    181.67 Gigabytes Hard Drive Free Space

    _NEC DVD_RW ND-3530A [CD-ROM drive]
    3.5" format removeable media [Floppy drive]

    GENERIC USB Storage-CFC USB Device [Hard drive] -- drive 2
    GENERIC USB Storage-MSC USB Device [Hard drive] -- drive 4
    GENERIC USB Storage-SDC USB Device [Hard drive] -- drive 3
    GENERIC USB Storage-SMC USB Device [Hard drive] -- drive 1
    ST3200826A [Hard drive] (200.05 GB) -- drive 0, s/n 5ND00P8J, rev 3.02, SMART Status: Healthy 1472 Megabytes Usable Installed Memory

    Slot 'A0' has 1024 MB
    Slot 'A1' has 512 MB
    Local Drive Volumes


    c: (NTFS on drive 0) 200.04 GB 181.67 GB free
    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Adam 6/16/2010 11:09:18 AM (admin)
    local system accounts
    Administrator never (admin)
    ASPNET never
    Guest never
    HelpAssistant never
    SUPPORT_388945a0 never

    DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

    Microsoft XPS Document Writer on XPSPort:
    Controllers Display
    Standard floppy disk controller
    Primary IDE Channel [Controller]
    Secondary IDE Channel [Controller]
    VIA Bus Master IDE Controller None detected
    Bus Adapters Multimedia
    VIA Rev 5 or later USB Universal Host Controller (3x)
    VIA USB Enhanced Host Controller Realtek AC'97 Audio for VIA (R) Audio Controller
    Unimodem Half-Duplex Audio Device
    Virus Protection [Back to Top] new Group Policies
    No details available None discovered
    Communications Other Devices
    Smart Link 56K Voice Modem


    TL-WN321G USB Wireless Adapter
    primary Auto IP Address: 192.168.1.2 / 24
    Gateway: 192.168.1.1
    Dhcp Server: 192.168.1.1
    Physical Address: 00:1D:0F:BC:49:2E
    VIA Compatable Fast Ethernet Adapter
    Physical Address: 00:11:09:02:5E:F3

    Networking Dns Server: 192.168.1.1
  2. Well, I'm having a little trouble reading what you mean. I'm hoping you mean that you have the card in and just try to use the on-board video and not that you are inserting the card while the machine is booting. I'll go under that assumption with this explanation.

    First off, with most motherboards, as soon as they pick up on a video card they will disable on-board video and default to the actual graphics card so you probably wont have any success with trying to use the on board video while the card is installed.

    Now, back to the issue of no video. Do you have a 4 or 6 pin power connector on the card. Do you have power plugged into it? If you don't then the card is most likely not getting the power it needs and will either display no video or sometimes just a messed up image. It's also possible that your power supply does not deliver enough power to the card if you have a low end power supply.

    Just a few thoughts, let me know if it helps. If not we'll try to narrow it down to something.
  3. Hi Fusion.

    Yes i'm just using the onboard video to see if windows will recognize the card at all. And yes i powered down completely to slot the new card in

    As for the 4 pin or 6 pin, I don't rightly know. If the card is connected internally to the motherboard, doesn't it get the power it needs from that?
  4. Anybody have any ideas at all? Little bit miffed....:)
  5. Download and install DriverSweeper
    Restart in safemode
    purge all ati files
    Download drivers from AMD website
    Another thing you don't mention is the gpu AGP or PCI
    they made both types of that model gpu
    make sure you download the appropriate drivers for the slot type
  6. The graphics card is the AGP one

    I'm not sure how to purge the ATI files?
  7. Anyone?
  8. Open DriverSweeper in safe mode
    check ATI box
    clean
    install AGP drivers from AMD for 3650
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