I will check on the Linux Live USB for the next time thanks! I do have a live ubuntu cd. Started out as just a simple removal...customer did not leave me any info other than it was slow. I have no excuse for forgetting the obvious except I am a tired new tech. Thank you all
Just a question - why did you not just reinstall Windows from the beginning rather than going through all of that ag removing the viruses and malware?
Might I add that if you need to create or edit users you can do so from a Linux LiveUSB after installing the chntpw package. Very handy. Can add/remove users, promote to admin, delete passwords entirely, change them etc.