I have two laptops and can't get the router to work on one of them. I went thru the process of adding it and it worked but once we got offline it wouldn't go back on
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  1. Check TCP/IP Properties.

    Start, Connect To, Connection, Properties, Scroll Down TCP/IP and highlight, click Properties and check that Obtain DNS and IP address automatically are enabled.

    If that doesn't help, try turning off wireless security in the router temporarily -- may help narrow down cause.
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