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External hard disk repair

Tags:
  • Hard Drives
  • External Hard Drive
  • Storage
Last response: in Storage
November 1, 2012 1:18:27 PM

Hello,

my external hdd was fell from a 4ft high.
after that it doesnt working any longer.

what should i do to recover my files?

More about : external hard disk repair

a c 157 G Storage
November 1, 2012 1:28:34 PM

does it power on? spin?
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a c 194 G Storage
November 2, 2012 5:20:37 AM

most ext hard drives inside have a small power supply and controller board and data cables. if you are lucky you may have broken the controller board or pop a cable. your better off poping the drive out of the case and se if it spins up. if it a sata drive just temp connected to your pc. if the hard drive when in your hands is not spinging or spins up and down. dont try and do a data recovery on the drive with software. you damaged the drive itself and your best bet is to have the drive rebuilt.
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November 13, 2012 11:34:08 AM

rgd1101 said:
does it power on? spin?


the light went on when connected to my laptop.
but the drive does'nt spin anymore.
may i know what does that mean?
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November 13, 2012 11:41:16 AM

QUOTED SPAM REDACTED - SS

thanks for the advice.
i'll try to check the site you have given me.
but how would i confirm that my drive is not really broken?
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a b G Storage
November 13, 2012 12:03:12 PM

Unfortunately, most external storage drives are purposefully designed so that the hard drive cannot be removed and simply plugged into a desktop.

I would start by downloading diagnostic tools from the manufacturer. Western Digital, for instance, has tools that can troubleshoot the drive. If the drive isn't recognized by windows OR the diagnostic utility, then your only option is to take the drive apart and attempt to remove the hard drive. You can then plug the hard drive into a desktop PC using SATA cables and access your files through windows or perhaps diagnose the drive with those utilities.
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November 13, 2012 12:07:56 PM

where can i locate th diagnostic utility?
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a b G Storage
November 13, 2012 12:32:42 PM

On the manufacturer's home page. Find the make and model of the drive and then head to the support page.
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