Mybook external drive

plug into computer makes booting sound but doesnt power up...cant retrieve files...contacted company but didnt seem to get anywhere...any ideas?
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More about mybook external drive
  1. It may need a drive-letter manually assigning to it.
    With the external drive connected and mains adapter attached:

    Control Panel > Admin Tools > Computer Management > Disk Management

    In the bottom-right panel, find the ribbon which relates to that external drive (no drive letter and it may say "Raw").
    Right-click it & choose "Change Drive Letter & Paths"
    Click "New"
    Choose a letter.
    Click 'OK'
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