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Bccode 24 BSOD with New System--Hard Drive Failure?

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August 10, 2010 6:20:29 PM

Hello, all. I received great help here on building my new system, which for the most part is excellent. The only problem is that I get rare BSODs--maybe once a day on average--with the following error codes. Bccode 24 supposedly relates to ntfs.sys, and there WAS INDEED one checkdisk fix--the one time checkdisk was made to run after a crash, it found file errors and fixed them. However, since them there has been no forced checkdisk after any crash, and I forced (chkdsk /f /r) one scan that found nothing. Just now, however, I tried to run checkdisk to check for bad sectors, while in Windows 7, and it crashed.

The components I think might be at fault are the hard drive, my #1 suspect, which is a Samsung OEM 250GB drive; and my two RAM sticks, each 2 gigs from Corsair. I'd like to know what to run to test these things. I can only find a primitive DOS-based Samsung drive test program. I will run Memtest86+ shortly, though.

Below are the error codes. They have, I think, been consistent across all crashes. Please let me know if you'd like me to post the memory dump or the other file.

Thanks,
David!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF9600011B947
BCP3: FFFFF8800B070F70
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
August 10, 2010 6:35:57 PM

Any Cyclic Redundancy Check errors when transferring or copying files? If so, hard drive. If not run memtest to confirm memory. According to this website, the poster had confirmed a memory issue: http://www.vistax64.com/crashes-debugging/183791-bsod-s....

I would also double check the last post's suspicion by memtest one stick at a time in different slots.
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August 10, 2010 7:18:08 PM

Thanks cpatel! As far as CRC, when using bittorrent I've had torrents formerly reported as finished later report as 98.x or 99.x complete. This can be caused by RAM failure to collate the data from different seeders, I'm told, as well as hard drive problems . . . also, there were install errors with some of these torrented programs--strangely, in fact, they would sometimes install with no errors and other times get "corruption" calls (CRC, I think). I suppose that randomness recommends a RAM check, but on the other hand the hard drive did have some errors on it that once.

Right now I'm going to run Memtest86+, but I'm also going to try to do chkdsk's "check for bad sectors" option.

Finally--sorry for the length here--I just installed BlueScreen Viewer and found that several of my earlier crashes were 3b and 7e/7f error codes. I read that both can sometimes be caused by a display driver error. I've installed the drivers that came with my graphics card, though (a Gigabyte Geforce 460GTX 1GB). They're 4-month-old NVIDIA drivers. In fact all of my drivers seem to be up-to-date. My one concern in Device Manager is that the Teredo Tunneling Pseudo-Interface "cannot start," but I've read that this can happen with many ISPs.

Here's a list of the BSODs:

081110-14710-01.dmp 8/11/2010 2:03:30 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff960`0011b947 fffff880`0b070f70 00000000`00000000 win32k.sys win32k.sys+cb947 x64 C:\Windows\Minidump\081110-14710-01.dmp 4 15 7600

081110-15397-01.dmp 8/11/2010 2:14:29 AM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff960`0071418a fffff880`090b1f70 00000000`00000000 cdd.dll cdd.dll+418a x64 C:\Windows\Minidump\081110-15397-01.dmp 4 15 7600

081010-20077-01.dmp 8/10/2010 11:38:01 PM NTFS_FILE_SYSTEM 0x00000024 00000000`001904fb fffff880`03193588 fffff880`03192df0 fffff800`02c58b4a Ntfs.sys Ntfs.sys+213d8 x64 C:\Windows\Minidump\081010-20077-01.dmp 4 15 7600

080810-21356-01.dmp 8/8/2010 5:09:13 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`02dbc90d fffff880`05b35f30 00000000`00000000 atapi.sys atapi.sys+1656 x64 C:\Windows\Minidump\080810-21356-01.dmp 4 15 7600

080810-18470-01.dmp 8/8/2010 3:25:45 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`02dbc90d fffff880`0644ae30 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70600 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\080810-18470-01.dmp 4 15 7600

080810-16972-01.dmp 8/8/2010 3:12:08 PM SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff880`11f1a5b5 fffff880`06aad5b8 fffff880`06aace20 nvlddmkm.sys nvlddmkm.sys+3cc53 x64 C:\Windows\Minidump\080810-16972-01.dmp 4 15 7600

080610-16832-01.dmp 8/6/2010 10:02:58 PM SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff880`11e26d26 fffff880`03d95588 fffff880`03d94df0 dxgkrnl.sys dxgkrnl.sys+110b x64 C:\Windows\Minidump\080610-16832-01.dmp 4 15 7600
080210-15974-01.dmp 8/2/2010 12:55:56 AM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02cd48b6 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\080210-15974-01.dmp 4 15 7600

080110-14196-01.dmp 8/1/2010 11:59:56 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02c808b6 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\080110-14196-01.dmp 4 15 7600
080110-13962-01.dmp 8/1/2010 11:31:17 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02c788b6 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\080110-13962-01.dmp 4 15 7600

080110-14445-01.dmp 8/1/2010 11:04:26 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02cc08b6 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\080110-14445-01.dmp 4 15 7600

080110-14258-01.dmp 8/1/2010 10:57:51 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02c8f8b6 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\080110-14258-01.dmp 4 15 7600

080110-19453-01.dmp 8/1/2010 10:04:28 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02c788b6 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\080110-19453-01.dmp 4 15 7600

080110-18564-01.dmp 8/1/2010 6:30:28 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`02c960a5 fffff880`08877d30 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\080110-18564-01.dmp 4 15 7600

080110-15225-01.dmp 8/1/2010 4:10:05 PM UNEXPECTED_KERNEL_MODE_TRAP 0x0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02c91609 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\080110-15225-01.dmp 4 15 7600

080110-17175-01.dmp 8/1/2010 2:08:00 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`02f69736 fffff880`0825eb40 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64 C:\Windows\Minidump\080110-17175-01.dmp 4 15 7600
073110-16068-01.dmp 7/31/2010 1:33:30 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`02a87105 fffff880`03be3fd0 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System
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August 10, 2010 7:33:36 PM

Did you ever change the voltages or timings on your Corsair RAM? I have had several issues (due to under-educated OCing attempts) with burning out RAM and MemTest86+ always found the errors for me. Run the test and see if you get errors. Run overnight for sure too; a few hours is not always enough. If you can get a hold of other RAM, do so and try it. You can also try booting up and running with just one of the two sticks.

Luckily, Corsair has one of the best RMA policies out there. Even if only one stick is gone, they will send you two new ones and the turnaround time is pretty quick (a week or so). Post the info above and any info you get from MemTest over on their tech forums (http://forum.corsair.com/v3/forumdisplay.php?f=198) and open a ticket to start the RMA process. They tend to issue you RMA tickets within a few hours of opening a thread if you provide them with the proper data.
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August 10, 2010 8:43:05 PM

I never messed with the RAM or anything else, really. Here's a major new development though:

I have twice--once in Normal Mode and once in Safe Mode--attempted to scan with Avira, and both times the system has crashed with Bccode 24 (as sometimes above). It seemed to crash both times around 70 percent completion. There were 3 detections thus far (both times), but I REALLY think this suggests there is a hard drive error at that spot. The fact chkdsk, when scanning for bad sectors, crashed partway through also suggests this. Any thoughts? I need a way to check the hard drive without crashing it, I think! I'm going to run chkdsk again now and see if it crashes the system again . . .
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August 10, 2010 8:48:14 PM

Furthermore, I can play games like STALKER and Risen with no crashes for up to 5 hours at time. I'm really beginning to think this has to be a hard drive issue, and not a RAM issue. . . .
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August 10, 2010 8:52:15 PM

DavidKM said:
Furthermore, I can play games like STALKER and Risen with no crashes for up to 5 hours at time. I'm really beginning to think this has to be a hard drive issue, and not a RAM issue. . . .


RAM issues are random sometimes things are find for a few hours sometimes it isnt. If you havent already download Memtest86+ (either the ISO or the USB bootable version) and run that
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August 10, 2010 9:01:36 PM

I will run that next; right now chkdsk is going, and I expect it to crash again partway through.

Things that scan the hard drive somewhat comprehensively--Avira and chkdsk--have crashed the computer 3 out of 3 times, whereas I can play games or watch films for hours on end generally with no crashes (well, maybe once in the 2 weeks it has crashed DURING a game).
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!