File error

i am unable to open anything on my computer windows 7 home premium hp i can only open internet explorer but nothing else not even able to shut down just says "the remote procedure call failed and did not execute."
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More about file error
  1. turn off the security and firewall.
    put the win 7 disk in the computer
    select "upgrade"
    this reloads the OS files without erasing your programs and files.
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