Odd cd-rom problem

I'm working on a Dell optiplx gx280 and the cd-rom will not open. It makes a sound like the tray wants to open but it seems it lacks the juice. I swapped the stock cd-rom with a different one thinking it was a shot drive, and the same problem occured. I'm perplexed. I reseated all connections and the problem persists. Any ideas?

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  1. I don't know why it should happen with two different drives unless the power supply voltage is down -- but you'd notice other symptoms more serious than this.

    Assuming the second drive is the same model as the first:

    Could be belt slippage or the puck (probably magnetic) is sticking to the drive hub.

    Clean the belt.

    The puck issue can be fixed with a layer of adhesive tape.
  2. Thanks for the quick reply, but the problem persists with two seperate cd-rom drives. It seems unlikely to me it could be something internal on the respective cd-roms.
  3. Sorry my revised answer attempts to address that (I misread your post originally).
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