Rebooting problem

donnas

Distinguished
Jun 21, 2011
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18,510
acer computer windows vista 64 bit start up keeps looping around and wont boot up .................the message that keeps coming up is del: enter bios f 12 key
I tried reinstalling window 7 and it just sit there with a black screen and a mousse pointer I made back up disks and had the same results . what do you think I should do
I took it to best buy they thought it was a hardware drive problem
thanks for any input , should I scrap it ? It is really not even 2years old and rarely used
I love My xp had for 10 years no problems!
thanks Donna