Hey guys
Ok so I've talked to Dell tech support 6 times now, and they've pretty much done nothing to help. I've update the driver, gone into safe mode and uninstalled & reinstalled, downloded straight from the manufacturers website, and so far I still get the same problem (albeit less frequently). So normally when I watch videos on youtube I watch on 1080p and what happens is that it'll go freeze for a sec, go black and then go back to normal while the videwo goes green. This problem is fixed (for now that is...). However my screen STILL (randomly, less frequent than before but still) goes black or white, flickering like crazy and doesn't stop until I either restart the computer or turn off the monitor and turn it back on.
I've done a diagnostics test and a hardware test on my graphics card and the tests have passed so I don't think it's any of my actual hardware, so I'm just SO lost as to what I need to do.
I've talked to dell 6 times now, and my options are to either:
Replace my video card (with a refurbished one)
customize a new computer for me for the same price (specs not as good as my comps now)
talk to solutions station (costs me almost $100)
Can anyone please give me advice as to what I need to do? Any solutions for this problem yet? would replacing my video card help? are refurbished video cards not worth getting?
I have a dell xps 7100
AMD Phenom II X6 1055t processor
Ati Radeon HD 5870
450W psu
I've noticed one thing however (don't know if it makes a difference). The recommended power for the 5870 is 500W, my xps 7100 is 450W. When I spoke to the dell representative before I bought the computer they told me that they fix the card so that it is compatible with the 450W power supply. That might be a problem?
Please guys, any advice at all would be much appreciated. I'm not too computer savvy so please explain anything in detail, thanks!
Ok so I've talked to Dell tech support 6 times now, and they've pretty much done nothing to help. I've update the driver, gone into safe mode and uninstalled & reinstalled, downloded straight from the manufacturers website, and so far I still get the same problem (albeit less frequently). So normally when I watch videos on youtube I watch on 1080p and what happens is that it'll go freeze for a sec, go black and then go back to normal while the videwo goes green. This problem is fixed (for now that is...). However my screen STILL (randomly, less frequent than before but still) goes black or white, flickering like crazy and doesn't stop until I either restart the computer or turn off the monitor and turn it back on.
I've done a diagnostics test and a hardware test on my graphics card and the tests have passed so I don't think it's any of my actual hardware, so I'm just SO lost as to what I need to do.
I've talked to dell 6 times now, and my options are to either:
Replace my video card (with a refurbished one)
customize a new computer for me for the same price (specs not as good as my comps now)
talk to solutions station (costs me almost $100)
Can anyone please give me advice as to what I need to do? Any solutions for this problem yet? would replacing my video card help? are refurbished video cards not worth getting?
I have a dell xps 7100
AMD Phenom II X6 1055t processor
Ati Radeon HD 5870
450W psu
I've noticed one thing however (don't know if it makes a difference). The recommended power for the 5870 is 500W, my xps 7100 is 450W. When I spoke to the dell representative before I bought the computer they told me that they fix the card so that it is compatible with the 450W power supply. That might be a problem?
Please guys, any advice at all would be much appreciated. I'm not too computer savvy so please explain anything in detail, thanks!