IP Address issues

A colleague in my office has a problem connecting to some machines on your network. I use the command prompt to check his ip address and notice that it is showing as with a subnet mask of
What is the problem, the likely cause and how would I go about rectifying it?
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More about address issues
  1. They either can not contact your DHCP server or they have their TCP/IP setting set to a hard address. Right click My Network Places - Properties, then right click the network connection - Properties. Scroll down to Internet Protocol(TCP/IP), highlight and then click properties. Make sure it is set to automatic and DNS is set to automatic.
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