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Why cant I install a wireless mouse on my windows XP

Tags:
  • Wireless Mouse
  • Windows XP
  • Components
Last response: in Components
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November 3, 2010 1:45:40 AM

OK I have a Gateway Windows XP Professional 2002 bought in April 2007. I want to install a wireless mouse so I went to Target and bought a Microsoft Wireless Mobile Mouse 3500 for about $25.00 When I insert the wireless transceiver into any of the USB ports the Wizard starts and asks if I want to install from a disc or let it choose where to get the driver. I don't have a disc so I enter NEXT and then I get a warning that my HID device has not passed the Windows LOGO testing and something about verifying its compatability!! I'm lost about what to do next. Do I have the wrong mouse or is there some driver I need to download or what?? I need some help!

RC

More about : install wireless mouse windows

November 3, 2010 4:12:39 AM

What service pack do you have installed?
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August 16, 2012 1:19:49 AM

Thank you to the mysterious moderator.
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August 16, 2012 7:17:56 AM

Upgrade to SP3.
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!