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Boot loop

Last response: in Systems
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August 22, 2010 1:32:45 AM

Hello,

Working on a computer right now and I am turning over to you guys for help. It's a Gateway 831GM Desktop with Windows XP MCE 2004. Was making 3 beeps and not starting up. I reseated the ram, checked both sticks and OK, all works out. Computer starts booting up, gets to the XP Splash screen and turns off. That's the startup loop. I have tried swapping the RAM, doing a chkdsk, repair, tested the PS, reseated the CPU, reseated and removed the cards. On the motherboard, there is a single capacitor is swollen. I am wondering if this could be the problem to the ever confusing dilema? If not, does it look like I should do a fresh install?

Thanks for the help,

Jeffrey Boudreau

More about : boot loop

August 22, 2010 2:24:10 AM

A swollen capacitor on the motherboard might or might not be faulty and if it is faulty might or might not cause any problems. If it is causing problems then it will probably cause the computer to have unpredictable operation. However in your case I suspect that as your computer turns off when it has reached the splash screen that your power supply is the culprit. I know you said that you have tested the power supply but simply measuring the power supply voltages is not good enough, substitution of the power supply is the only test that an amateur can do without specialist equipment.

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August 22, 2010 2:47:07 AM

pjmelect said:
A swollen capacitor on the motherboard might or might not be faulty and if it is faulty might or might not cause any problems. If it is causing problems then it will probably cause the computer to have unpredictable operation. However in your case I suspect that as your computer turns off when it has reached the splash screen that your power supply is the culprit. I know you said that you have tested the power supply but simply measuring the power supply voltages is not good enough, substitution of the power supply is the only test that an amateur can do without specialist equipment.


Just replaced the power supply with a 400W Cooler Master...Nothing.
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August 22, 2010 4:50:33 AM

Can you boot into safe mode? if you can try doing a system restore, if you can't then it would probably be better to do a clean install of Windows.
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August 22, 2010 9:31:46 PM

pjmelect said:
Can you boot into safe mode? if you can try doing a system restore, if you can't then it would probably be better to do a clean install of Windows.


Swapped motherboards and still nothing. Can't boot into safe mode, networking, previous config, etc. Going to try reformatting. Just waiting on the customers call back. Will update when/if done.
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August 25, 2010 4:00:57 PM

Follow up and solved: Put in a new motherboard to solve the swollen capacitor dilemma. I was able to recover the files and did a reformat. All works great now. Thanks for the input!
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