Clean boot for individuals

i am completely computer illiterate. silverlight 4.0 quit working. i need it for slots tournaments. i've tried everything. will starting with a clean slate let me download it again? if so, how do i do a clean boot. thanks : :cry:
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More about clean boot individuals
  1. Did you visit MS site to download , saving it to your desktop, and then installing it?
    Have you tried uninstalling it, and then re-installing it?
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