Hey there guys- I came home to my system today to find the desktop with some wierd artifacts on it. I decided to force a restart and I am not getting signal out of my 5870. Nothing was overclocked or anything like that. I am just wondering if you guys can help me rule out possible causes.
I have cleared the cmos, unplugged everything but one stick of ram, psu, cpu and gpu, swapped out cables and plugs, confirmed with a laptop output that the monitor works, different x16 slots, different cables and ports on my modular power supply...ect.
There are three reasons why i think it might be the video card
1)artifacts usually suggest a graphics issue
2)the card causes the monitor to actually shut off if i connect the monitor to the card while the pc is on
3)My mouse and keyboard only light up now when the card is not installed. When i install the card i get no lights on any peripherals. I believe this might indicate a short ( or fried connection/transistor?)
My mobo is a p6t deluxe v2.
the psu is a newish antec quattro 850 watt
The fan on the video card still spins as well as all of the fans in the case if i connect them
I dont think my mobo or case came with a bios system speaker, so i cannot tell if the thing is posting right now.
Any assistance is greatly appreciated. I already put in a ticket this morning to attempt to rma the card but id like to rule out any other possible causes before i ship the thing off...
It sounds like the card is fried/shot. I had a similar issue with a Sapphire 2x4850 awhile back. My computer wouldn't boot, tried several OS reinstalls and when I tried that, I was getting artifacts during the set up. I'd return it and get another.
ok so i did that. The card is definitely dead. Other cards work in my comp, mine doesnt work in others. Now i have a new problem. I have left a voicemail with saphire tech support, a ticket, various emails, constant calling....i CANNOT get a hold of these people. No response, no nothing. I put this thing in sunday morning-they are most likely closed for the day now....called ati and they said that saphire has to deal with it.
They finally got back to me- I dont remember if i registered the card or not, but I do know for a fact nothing inside the box or manual said I needed to register to receive warranty service. They asked me for me to fill out an RMA form and told me i could use my order confirmation from newegg as the proof of purchase receipt. I looked at the RMA guidelines and found that they will be looking to verify that my card is still in warranty based on its purchase/manufacturing date.
I feel better after talking to the guy on the phone. I am also under the impression that this one guy IS sapphire customer support lol.