Gateway 450ROG Lockup

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Archived from groups: comp.sys.laptops (More info?)

 

My gateway 450'd HD failed.I replaced it but that was not all of my
problems.

The laptop will sometimes power up ok but other times will just turn on the
fans and the bios will not even come up.

Ctl-ALT-DEL has no affect.

Before the HD failed I had begun to have lockups also but once the drive
failed I assumed they were related to the HD.

I am opertaing xp-pro with sp2 installed. This I was able to add to the new
HD. I sometimes get microsoft error thta either video ATI hardware has
failed causing an infinite loop or that the driver is responsible.

The driver is the latest from GaTeway and in always worked before.

In any case the 450 works fine when it works but then it locksup.

Any idea.

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Archived from groups: comp.sys.laptops (More info?)

 

After a few hours with Gateway techs is appears there is a motherboard
failure, possibly video hardware or PC board.

The online techs are ok but there only suggestions involve defrag, reinstall
windows etc. Pretty standard stuff.

Anyway, I was satisfied with their response in the end.


"Dave" <dgmfield@pacbell.net> wrote in message
news:lL8ud.40757$6q2.15676@newssvr14.news.prodigy.com...
> My gateway 450'd HD failed.I replaced it but that was not all of my
> problems.
>
> The laptop will sometimes power up ok but other times will just turn on
> the fans and the bios will not even come up.
>
> Ctl-ALT-DEL has no affect.
>
> Before the HD failed I had begun to have lockups also but once the drive
> failed I assumed they were related to the HD.
>
> I am opertaing xp-pro with sp2 installed. This I was able to add to the
> new HD. I sometimes get microsoft error thta either video ATI hardware has
> failed causing an infinite loop or that the driver is responsible.
>
> The driver is the latest from GaTeway and in always worked before.
>
> In any case the 450 works fine when it works but then it locksup.
>
> Any idea.
>
>

Reply to Dave

Archived from groups: comp.sys.laptops (More info?)

 

Dave wrote:
> I am beginning to agree with you. The service tech I spoke to did not
> set up the return authorization.
>
> The new technician I spoke to was even less helpful. They evidently
> run from a script or try to force fit a "solution" to your problem.
>
> Mine is out of warranty by 6 months. I said I would pay. They still
> could not give me the repair authorization details but instead said I
> needed to up my memory from 512 by another 256MB.
>
> I am going to try and get a live body on the phone line Monday.



Good luck, I ended up going to the better business bureau to get
satisfaction, that's when they sent me a second new laptop. Unfortunately
this one is as bas as the original.

Dan

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