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Hp personal media drive

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November 27, 2012 8:18:14 PM

I've had a hp personal media drive 300gb for a while and stored lots of very important pics on.I lost the power supply and have just got a new one. When I have tried to connect it to the same laptop it isn't responding and the blue power light on the front keeps on flashing? Can anyone please help coz as I sai earlier these pics are important ( my son as a baby ) and irreplaceable. It would be very appreciated. Thanks

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a c 288 G Storage
November 27, 2012 8:35:12 PM

Are you sure that the replacement power supply is rated for the correct voltage, current, and polarity?

Could we see a photo of the power supply's rating label?
November 27, 2012 8:56:00 PM

Im not sure. Hopefully anyway. I don't know how to put a photo on here so I'll just write out whats in the power supply.
Switching mode
Power supply
P/n: 12552110uk
Model:saw24-120-2000
Input/100-240v~50-60hz 0.8a
Output:12v. 2000mA


Hopefully that's ok for you .thanks.
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a c 288 G Storage
November 27, 2012 9:24:27 PM

I found a datasheet, but it doesn't show the polarity:
http://pdt.static.globalsources.com.cn/IMAGES/PDT/SPEC/...

Neither does this photo:
http://img.diytrade.com/cdimg/939145/9488446/0/12809732...

At the bottom of the label, where it says "Made in China", there is a polarity drawing for the DC plug. Does the plus (+) terminal connect to the inside pin or to the outside of the barrel? Most drives appear to be wired with the centre pin positive.

Before you obtained your replacement supply, did you try any other adapter? For example, did you attempt to use your laptop adapter? Laptop adapters are typically rated for 19VDC and will damage your drive.
November 27, 2012 9:28:47 PM

No I didn't try another coz I didn't hAve one with the right plug on it.. The plus connects to the inside pin.
November 27, 2012 9:29:18 PM

Is there anyway of saving the info on it?
a c 288 G Storage
November 27, 2012 10:13:52 PM

Does the drive spin up, or does it make any sound or vibration, however soft, as if it is trying to spin up?

To eliminate the enclosure as a potential culprit, you may need to remove the drive and connect it directly to your computer's motherboard.
March 13, 2013 10:02:13 AM

I have a similar problem. "The USB device is not recognized by windows" and the yellow HD led is not on, only the blue power.

Does anyone know how to open this 'canister'??

//Ansi
March 13, 2013 10:16:35 AM

Anders Simonsson said:
I have a similar problem. "The USB device is not recognized by windows" and the yellow HD led is not on, only the blue power.

Does anyone know how to open this 'canister'??

//Ansi


Found it myself.
Brute force to remove the plastic sidepanels which hides 8 screws. Remove these and you can remove front and back cover to get the internal HD. Attach the HD to pc to check if it is broken or not. You can connect it to internal sata or sata to USB connector.
Good luck. :) 
!