Goflex freeagent cannot be initialized nor formated

The external seagate goflex free agent drive cannot be seen by my computer;however it is seen in device manager and is not accessible. In disk management , it shows "disk1- disk unknown - not initialized". When trying to initialize it tells me "system cannot find the file specified" ? Any help? I am using windows 7
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More about goflex freeagent initialized formated
  1. Is this a NEW drive, What size, What is your system, and which OS?

    The first thing I would do is try it on another computer.
    If it does not work and it is New, return it.
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