Whats wrong with newegg? The cooler looks fine..
Did you RMA the PSU though? Usually they give you 100% refund.
cooler works perfectly, and the psu is boxed and ready to be sent back for rma replacement processing.
The thing is I had to go to a cpu place to determine which part was defective. When I got my computer back the cpu cooler was upside down. The opposite of the picture shown.